Wine Estate F&b Manager - Constantia, South Africa - HotelJobs

HotelJobs

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Constantia, South Africa

1 week ago

Posted by:

Thabo Mthembu

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Description

Wine Estate F&B Manager #59

Personal Attributes & Requirements

Excellent leadership abilities.
Decisive.
Ability to handle well under pressure.
Strong planning and organisational skills.
Own Transport & Valid Driver's License

You would be required to have a completed Matric and have at least - 5 years' experience in managing large sales and/or service teams.

Formal studies in Hotel / restaurant management and or Retail experience is advantageous.

Workdays/ Shifts:

Monthly shift roster. Working week includes weekends and Public Holidays.

Responsibilities:
Hospitality

Overseeing floor managers whilst they are maintaining service level of staff
Assist PR & Events Coordinator in arranging functions tasting room, meetings, staff functions and marketing functions
Provide training for a high level of service in the Tasting Room
Manage customer experience throughout the customer journey on the Estate
Provide exceptional customer service

Responsibilities:
Administration

Conduct opening and closing duties of all Tasting Rooms and stores
Manage the front of house staff including but not limited to monthly rosters, overtime approvals, disciplinary action, recruitment
Manage online reviews and customer complaints
Constantly evaluate service and offering to create and adapt plans for improvements
Oversee orders for Front of house stock eg. Retail, Water, packaging etc. in accordance with budget
Ensure stock control and reconciliation of storerooms
Set monthly sales targets in conjunction with the Sales & Marketing Manager and create sales strategy to meet targets
Prepare and present monthly sales and operation reports
Execute business objectives

Remuneration R R35000 neg

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An updated CV with correct duration dates and reasons for leaving.

Copies of your Educational Documentation

Copies of your Written Reference Letters/ Certificate of Service