Senior Manager: Operational Risk - Isando, South Africa - Avis

Avis

Verified Company

Isando, South Africa

1 week ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

Key deliverables and outputs

1. Strategic/Financial

Maintenance Fund management. Quarterly actuarial valuations and results analysis
Financial Reporting and Modelling
Identify, measure and monitor actual and potential operational risks relating to vehicle maintenance in order to advise the relevant parties regarding the health of the fund balance.
Manage and oversee the daytoday operational requirements for the Managed Upfront Payments (MAU) department in order to increase market share and identify opportunities for growth.
Prepare an annual budget and ensure that expenses are in line
Application of industry knowledge & macroeconomic factors (e.g. right to repair, inflation etc.)

2. Operational

Provide technical advice on vehicle maintenance
Perform parts analysis
Monitor the implementation of the processes and procedures within the MAU department in order to ensure contract compliance with stakeholders.
Identify potential opportunities to improve the business processes in order to remain competitive within a fastpaced changing industry.
Enhance compliance and control environment through establishment of policies and procedures, addressing any deviations as required
Manage the quotation, payment and upload process of vehicles in order to ensure compliance with sold maintenance and service plans to mitigate liability risks.
Make adjustments to the pricing of plans as and when required in order to make the sale possible without unduly negatively impacting the company.
Compile a monthly report that includes all aspects related to the MAU and Full Maintenance Lease (FML) products (for example: maintenance termination profits; vehicle installation; fund balances; maintenance burnrates etc.) for senior management.
Provide support to the maintenance authorization and sales department as and when required
Provide operational support for any new business opportunities and/or tenders
Conduct dealer visits, quality control verifications and build relationships
Write technical reports on vehicle service & maintenance
Quality control verifications and management
Management of regional authorizations and spend
Reporting of monthly product financials to management
Management of operational risk and risk mitigation
Manage operational MAU call center

3.
Stakeholders (internal & external customers, suppliers, shareholders, communities)

Build and maintain relationships with new and existing internal (Maintenance authorisations, Risk, Sales and Finance) stakeholders.
Build and maintain relationships with new and existing Dealers and OEM's in order to retain and expand customer base.

4. Employees

Provide clear direction and decisive leadership to direct reports, ensuring all are aligned to the goals and have a clear purpose.
Set clearly defined performance standards / targets for direct reports, holding them accountable to achieve these and providing support and guidance where needed.
Create and maintain a constructive atmosphere within the team, engaging and motivating direct reports to always give their best, while respecting any areas of diversity (whether areas of expertise, cultural, gender, age, background, etc.)
Ensure direct reports adhere to set business policies and procedures, emphasising the importance of general discipline at work and objectively correcting and handling any deviations as they arise.
Resource and staff the team appropriately, considering the relevance of current and new jobs as well as the most suitable ways in which to place or replace any vacancies.
Provide training to quality control team
Set the example to the team and deliver on the employee value proposition by leading the team and the business in line with the Avis Leadership Behaviours
Support and encourage direct reports to drive their own individual development plans in order to further grow as professionals in their jobs
Identify and implement employee development and training plans

Internal and External Stakeholders
The role requires close engagement and collaboration with key internal and external stakeholders

Internal Stakeholders
Maintenance authorisations, Risk, Sales and Finance

External Stakeholders
Dealers and OEM's

Academic Qualifications

Essential: