Underwriting Administration Clerk - Johannesburg, South Africa - PPS Recruitment

PPS Recruitment
PPS Recruitment
Verified Company
Johannesburg, South Africa

1 week ago

Thabo Mthembu

Posted by:

Thabo Mthembu

beBee Recruiter
Description

Job Advert Summary:


Minimum Requirements:


Education:


  • A tertiary qualification (NQF 5 or above) with relevant business orientation.

Experience:


  • 2+ years of experience in an administration environment.
  • Experience in the policy administration environment would be beneficial.
  • Call Centre experience would be beneficial to assist with telephonic enquiries.

Knowledge and Skills:


  • A good business acumen.
  • Knowledge of Financial institutions (advantageous).
  • Computer Literate (MS Office Package).
  • Have excellent administration skills.
  • Display attention to detail and analytical skills.
  • Have strong organisational skills.

Competencies:


  • Ability to communicate clearly and effectively both verbally and in writing.
  • Demonstrate good telephone etiquette.
  • Have good problemsolving abilities.
  • Be solution driven and take accountability and responsibility of own work.
  • Deadline and target driven particularly in a production environment.
  • Be adaptable.
  • Have an ability to work within a teamwork environment.
  • Have stress tolerance and resilience.

Duties and Responsibilities:


Key Responsibilities

  • Generate Counteroffer Letters, manual and system generated letters.
  • Handle Non-Disclosure inquiries.
  • Handle HIV correspondence and to liaise with the Medical Officer.
  • Trace and upload lab results.
  • Taking ownership of service level standards and ensure they are reached consistently, accurately executing policies and procedures related to service delivery in Operations and other areas.
  • Identifying and escalating priority issues.
  • Data capturing of customer information, with a reduced element of error with accuracy and attention to detail in processing work.

Maintain Product Expertise:


  • In order to answer customer complaints and questions, an Underwriting Administrator must be an expert in the products offered by PPS. This requires one to take the initiative to master every feature and benefit of each product. Identify process and procedure improvements and make recommendations to streamline and simplify processes.
More jobs from PPS Recruitment
See all jobs of PPS Recruitment