Payment Systems - Johannesburg, South Africa - Helen Wilson Recruitment

Thabo Mthembu

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Thabo Mthembu

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Description

Overall job purpose


The key areas of responsibility entails managing the end-to-end projects, governance functions and administration services of various payment systems with various stakeholders.


Education and experience

  • Bachelor's Degree in Management or Commerce
  • 46 years' experience in payment systems operations environment (NPS)
  • 46 years' experience in Operations Management
  • 46 years' experience in Project Management (advantageous)

Knowledge:


  • Advanced Microsoft 365 suite of products
  • Process Management (define, develop, execute, and optimise)
  • Processes Mapping
  • Project Management

Responsibilities

  • To manage and lead the endtoend administration and operational processes and services.
  • Support the payment systems and operations environments
  • Be accountable for the administration standards and services delivery
  • Support internal processes and deliverables
  • Ensure the Governance Framework is adhered to
  • Custodianship of the change management processes
  • Custodianship of the endtoend operational processes and optimisation thereof for efficiency and effectiveness of services
  • Manage the delivery of the document management standards and processes
  • Ensure compliance to all relevant policies and governance for the administrative and operational functions
  • Ensure delivery according to set standards, service level agreements and governance requirements.
  • Coordinate and manage alignment of operational processes and administration functions
  • Support the daytoday operational processes and escalations with effective solutions.
  • Develop and deliver management information (MIS) required to effectively monitor and manage
  • Ensure effective stakeholder management, internally and externally.
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