Customer Service Agent - Durban, South Africa - Kura (SA)

Kura (SA)

Verified Company

Durban, South Africa

6 days ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

The Customer Service Advisor a is responsible for performing tasks related to reconciliation of payments, including reconciliation of all payment methods to the customer database and bank account.

Administration of unallocated payments, processing manual transaction adjustments and fielding payment queries from Representatives/customers.

KEY RESPONSIBILITIES

Payment reconciliation, including master daily reconciliation, credit/debit card rec and unallocated payments
Excellent communication, probing and active listening skills
Provide prompt, accurate and courteous service to your customers (Reps, SL, BDMs & SSC)
Escalate issues within collections e.g. no write offs from DCA's or reconciliation issues
General administration of collection activity
Flexible and work well under time constraints when faced with challenging volumes
Provide excellent customer service to your customers, Representatives, customers, Sales Leaders and Business Development managers and our Sales Service Centre
Consistently check quality of data, identify errors or concerns and flag them to the correct person and/or department
Ensure all tasks produced individually and as a team are within required deadlines with no errors
Ensure required reporting is maintained to a high standard
Able to gain information through effective questioning in order to make factbased decisions
Ability to resolve customer issues and make decisions to drive representative satisfaction and aid retention
Positive engagement with Team Leader and colleagues

EDUCATION AND QUALIFICATIONS

Customer service experience essential
Experience in reconciling would be preferred but not essential providing proven numeracy skills

SKILLS, KNOWLEDGE AND CAPABILITY

Essential
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Detail orientation: You pay attention to detail in order to produce high quality output, no matter what the pressures
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Flexibility: You remain adaptable and flexible in the face of unfamiliar or changing situations
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Enthusiasm: You demonstrate passion and energy when communicating goals, beliefs, interests or ideas
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Initiative: You take independent action to make things happen and achieve goals