Responsible Gambling Specialist - Century City, South Africa - White Hat Gaming

White Hat Gaming

Verified Company

Century City, South Africa

1 week ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

Moonspin is proud to offer industry-leading Customer Service, Risk/Fraud, and Tech Development services to our international client base. Our expertise lies in delivering world-class multilingual
customer support 24/7, maintaining strict Risk/Fraud processes, and developing state of the art technological designs and features. We hire experienced top talented people which enables us to
offer exceptional business services while enjoying a "work hard play hard" engaged environment.

Purpose of the Role
The incumbent will be the point of contact for all Responsible Gambling queries, particularly as it relates to the UK, ROW and Ontario Markets; and ensure that all compliance and operational
objectives in this regard, are met whilst on shift.

Key Responsibilities:

Manage workflow, resources and ensure that queries are dealt with within the guidelines of our Responsible Gambling Policy
Handle all Responsible Gambling chats for the various markets and take the appropriate action, in accordance with our internal Policies and Procedures
Review and address Survey Responses timeously
Assist Language Support and Senior Support Hosts with any Responsible Gambling queries they deal with
Provide guidance to Team Leads and Hosts in relation to Responsible Gambling queries
Manage Slack and provide assistance relating to responsible gambling queries to Licencees as well as our extended team in Malta
Escalate refund requests/ complaints, as they relate to Responsible Gambling, to the Complaints Team and extended Global Teams
Inform the Responsible Gambling Specialist Team Lead of any Responsible Gambling trends/issues that arise
Peer to peer assessments
Adhoc duties
Sound knowledge of the Responsible Gambling Policy, as it relates to the various markets, as well as a keen understanding of the Processes and Procedures as it relates to these markets

are imperative

Excellent attendance and disciplinary record
Must be selfmotivated and proactive
Impeccable problemsolving skills and the
Ability to work independently and think outside the box

**Moonspin is committed to transformation and redressing of past inequalities. Our employment equity goals will be taken into account in our selection process