Front Office Manager - Cape Town, South Africa - HotelJobs

HotelJobs
HotelJobs
Verified Company
Cape Town, South Africa

5 days ago

Thabo Mthembu

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Thabo Mthembu

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Description
We are seeking an experienced and dynamic Front Office Manager to join our prestigious 5-star hotel in the heart of Cape Town's upmarket tourism location

  • As the Front Office Manager, you will be a key player in delivering exceptional guest experiences, overseeing the front desk operations, and ensuring seamless coordination between departments.
*Responsibilities: - Supervise and lead the front office team to provide outstanding customer service.

  • Manage checkin/checkout processes, reservations, and guest inquiries.
  • Implement and maintain high standards of guest relations.
  • Collaborate with other departments to ensure efficient hotel operations.
  • Train, motivate, and evaluate front office staff to uphold service excellence.
*Requirements: - Proven experience as a Front Office Manager in a luxury hotel setting.

  • Strong leadership and organizational skills.
  • Exceptional interpersonal and communication abilities.
  • Proficient in hotel management software.
  • Knowledge of local attractions, services, and amenities.
*Qualifications: - Hospitality Management or related field.

  • Minimum of 2 years of relevant experience in a managerial role.
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