UX Researcher - Sandton, South Africa - Discovery Ltd.

Discovery Ltd.

Verified Company

Sandton, South Africa

1 week ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

Business Unit:
Discovery Central Services
Function:Digital Design & Architecture
Date:20 Nov 2023
About Discovery

Discovery's core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fastpaced and dynamic environment enables smart, selfdriven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.
About Vitality Global
Vitality Global, a subsidiary of Discovery Limited, has leveraged the success of the Shared-Value business model in South Africa and the UK, to offer innovative health solutions, including Vitality, to insurers and companies around the world. Vitality Global is currently in 40 markets, impacting ~35 million lives around the world and works globally across a host of structures, regulations, and programmes.
Key Purpose
We're Vitality, improving people's health around the world through bestinclass evidence, science, technology and most importantly our people. Vitality encourages changes in lifestyle that reduce health care costs, both in the short run and long term, by rewarding members for addressing their specific health issues. Vitality wellness programs serve companies in a wide range of sizes and industries, improving individuals' health and wellbeing as well as employers' bottom lines. Vitality brings a global perspective through successful partnerships with large employers and bestin class insurers around the world, in countries including the United States, United Kingdom, South Africa, China, Singapore and Australia. Join Vitality and transform health around the world.

Our Product Design team oversees the strategy, ideation, design, plan and execution of all digital products and features created for our members.

We are seeking a UX Researcher to join our team.- As a UX Researcher, you will have your hand on the pulse of user needs and goals.

You will provide actionable and meaningful data-driven insights that represent the voice of multiple users.

You will collaborate across product, design and development teams to evaluate current and upcoming user research needs that help to improve product definition and drive business goals.

Ultimately, your role as a UX researcher is to build up a picture of our target users based on their needs, wants, motivations, and pain-points.

These insights will enable the wider design team to create user-friendly products based on real user feedback—not just our assumptions.

Areas of responsibility may include but are not limited to:

What you'll do:

Research Planning and Recruitment
Collaborate with product, designers and stakeholders to understand research needs.
Develop wellcrafted research plans with clear research objectives.
Write research screeners and discussion guides.
Recruit targeted endusers for specific research studies.
Data Collection
Moderate oneonone usability sessions.
Help develop and implement quantitative surveys.
Conduct stakeholder, client and user interviews.
Data Analysis
Extract insights about user behaviors.
Translate user insights into actionable recommendations for the product team.
Presentation of Insights
Present design research findings to the larger team in a clear and organized fashion.
Craft personas and other "information radiators" (e.g. journey maps) to communicate insights across the design and development teams.
Strategy
Work closely with the product team to identify research objectives.
Establish and implement an overall research strategy.
Help advance our UX maturity and contribute to our research repository.

Education and Experience

Skills needed for success in this role:
3+ years conducting user research for digital products with demonstrated business impact on the products you worked on
Passion for defining and solving problems
Listen, observe, and ask the right kinds of questions to gather insights that can be turned into actionable ideas
Deep knowledge of an array of user research methodologies
Ability to frame key questions, create research plans to address those, conduct research, and synthesize the findings into meaningful, actionable insights
Adherence to KPI metricdriven goals and exhibit KPI metricoriented thinking
Ability to expand on measurable outcomes
Ability to plan design experiments i.e., identify potential solution options for a stated user need and design experiments that help elicit the most viable solution for users
Demonstrated skills developing use cases and scenarios, creating process flows, wireframes, and other UX deliverables
Experience managing communications with clients and stakeholders
Experience facilitating workshops with cross functional t