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Kloof

    Servicing Specialist - kloof, KwaZulu-Natal, South Africa - The Recruitment Council

    The Recruitment Council
    The Recruitment Council kloof, KwaZulu-Natal, South Africa

    1 day ago

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    Description

    Are you a dynamic professional with a passion for service excellence? A leading financial services company is on the lookout for a talented Servicing Specialist to join their team

    Responsibilities:

    • Processing of Service requests and follow ups.
    • Management of servicing process from submission to finalisation.
    • Quality Checking.
    • Handling of escalated queries.


    Experience and Qualification:

    • Minimum 3+ years experience in the financial services industry, preferably with either an independent FSP.
    • Industry related qualifications an advantage.
    • Software Microsoft Office 365.
    • Exceptional people skills, collaborator.
    • Effective, clear communicator strong verbal and written skills.
    • Deadline orientated meeting of SLAs.
    • Dynamic personality and "can-do" attitude.
    • Operationally effective and organised with a strong proficiency with the client and product provider processes and systems.
    • Ability to work quickly and accurate execution of tasks.
    • Strong critical-thinking and problem-solving abilities.


    Competencies:

    • Handling of adviser queries.
    • Keeping the CRM accurate and up to date.
    • Building and maintaining adviser relationships from a service perspective.
    • Tracking, monitoring and reporting on the above tasks to both advisers and the clients staff.
    • Monitor and provide ongoing feedback on how your area of responsibility can be refined and improved.
    • Role requirements may change subject to the business evolution and requirements Support in any other areas that the business may require from time to time.
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