Service Level Analyst - Sandton, South Africa - Dimension Data

Dimension Data Sandton, South Africa

Found in: Talent ZA C2 - 5 days ago

Description

Functieomschrijving

The Service Level Analyst ensures that Dimension Data delivers on contractual agreements with clients as it relates to service performance metrics, reports and performance analytics. They typically deal with a small number of large clients or can be assigned to specific client accounts on behalf of a region. In some instances, they may be assigned to one or more large clients with a complex delivery environment.

The Service Level Analyst is responsible for client satisfaction by ensuring that services are delivered according to agreed Service Level Agreements (SLA) and other contracts in support of the Client Delivery Manager.

Skills and attributes

Relationship Management

Customer Service Support

Contract management

Service level management

ITIL Process Management

Supplier Management

Requirements

Education required

Relevant degree (business management, technology, etc)

Certifications required

ITIL

Work experience required

At least 3 years' experience in a similar role in a managed services environment

Demonstrated client engagement experience with the ability to interact with a variety of stakeholders, including senior level

Experience in a managed services and/or support services environment requiring commercial and business acumen

Experience identifying and developing mechanisms for improved service delivery

Ability to operate on own and as part of a larger team

Sound knowledge of incident and problem management processes

Process Engineer L2

Found in: Executive Placements ZA C2 - 3 days ago

HR Genie Sandton, South Africa

Our Client a Global Tech firm is seeking a Process Engineer L2 to join their team in Sandton on a contract basis. They offer stability, growth, attractive rates and a great working environment. · The role of Business Process Analyst is to devise and design business process requir ...
Process Engineer

Found in: Executive Placements ZA C2 - 3 days ago

HR Genie Sandton, South Africa

Our Client a Global Tech firm is seeking a Process Engineers Intermediate to join their team in Sandton on a contract basis. They offer stability, growth, attractive rates and a great working environment. · To drive strategic and tactical aspects of discovering; validating; docum ...
Senior Process Engineer X5

Found in: Executive Placements ZA C2 - 3 days ago

HR Genie Sandton, South Africa

Our Client a Global Tech firm is seeking 5 Senior Process Engineers to join their team in Sandton on a contract basis. They offer stability, growth, attractive rates and a great working environment. · To drive strategic and tactical aspects of discovering; validating; documenting ...
Senior Business Analyst

Found in: Executive Placements ZA C2 - 3 days ago

Datonomy Solutions Sandton, South Africa

Essential: · IIBA certification · FTI certification · Banking experience · SAFe certification and experience · Agile experience · 10+ years as a BA · Must have at least 10 years experience as a business analyst involved with assessing, mapping and optimizing business processes. E ...
Associate Risk Analyst

Found in: Job Placements ZA C2 - 4 days ago

HR Genie Sandton, South Africa

A dynamic and vibrant player in South Africas financial services industry is looking for an Associate Risk Analyst. Your knowledge of enterprise risk management concepts and risk analysis techniques are precisely what they are looking for. · The position is based within the Enter ...
Senior Credit Analyst

Found in: Talent ZA C2 - 5 days ago

Palesa Mbali Group Sandton, South Africa Full time

Job Title · Senior Credit Analyst · Job Purpose · To manage and maintain risk adjusted pricing and risk ratings in terms of · Basel requirements as well as enable value-based management and · continued implementation of the Internal Ratings Based Approach within · investment b ...
Senior Business Analyst

Found in: Executive Placements ZA C2 - 3 days ago

HR Genie Sandton, South Africa

Our Client a Global Tech firm is seeking a Senior Business Analyst with regulatory experience join their team in Sandton on a contract basis. They offer stability, growth, attractive rates and a great working environment. · The Senior Business Analysts key function is to work wit ...
Senior Business Analyst

Found in: Executive Placements ZA C2 - 3 days ago

HR Genie Sandton, South Africa

Our Client a Global Tech firm is seeking a Senior Business Analyst to join their team in Sandton on a contract basis. They offer stability, growth, attractive rates and a great working environment. · The Senior Business Analysts key function is to work with internal and external ...
Senior Business Analyst

Found in: Executive Placements ZA C2 - 3 days ago

HR Genie Sandton, South Africa

Our Client a Global Tech firm is seeking a Senior Business Analyst with regulatory experience join tier team in Sandton on a contract basis. They offer stability, growth, attractive rates and a great working environment. · The Senior Business Analysts key function is to work with ...
Business Analyst

Found in: Executive Placements ZA C2 - 3 days ago

HR Genie Sandton, South Africa

Our Client a Global Tech firm is seeking a Business Analyst - Intermediate to Senior to join their team in Sandton on a contract basis. They offer stability, growth, attractive rates and a great working environment. · The Senior Business Analysts key function is to work with inte ...
Dynamics CRM Developer

Found in: Executive Placements ZA C2 - 4 days ago

TalentCru Sandton, South Africa

We are seeking a talented Microsoft Dynamics CRM Developer to join our innovative team. If you are a skilled developer with a passion for creating customized solutions, integrating systems, and leading the way in technical integrity, we want to hear from you. · Role: · As a Micro ...
Senior Business Analyst

Found in: Talent ZA C2 - 5 days ago

Golden Rule Sandton, South Africa Permanent

The Role · A Leader in the Financial Solutions space invites you to apply. They are currently recruiting for a Senior Business Analyst -This Bsuiness Analyst would be the type that leads initiatives and is forwarding thinking and take initiative to drive things forward themselves ...
Senior Business Analyst

Found in: Job Placements ZA C2 - 4 days ago

HR Genie Sandton, South Africa

We are seeking 2x Senior Business Analysts - this is a HYBRID Role (3 days in office) - To start ASAP month contract- SANDTON (can be based in either Cape Town or JHB · Responsible for business data analysis, processes and scenario modelling, solution, design, testing and validat ...
Senior Manager

Found in: Talent ZA C2 - 5 days ago

Dimension Data Sandton, South Africa

Functieomschrijving · Our Converged Security Office prides itself in its unique structure that sees an integration and collaboration model between our Information Risk, Cyber, Resilience, Physical Security & Forensics teams to ensure effective risk management across all disciplin ...
Dealmaker - Automotive & Transport Equipment

Found in: Executive Placements ZA C2 - 3 days ago

TalentCru Sandton, South Africa

OBJECTIVE OF THE ROLE · To evaluate and present applications for funding and structure deals that contribute towards unit objectives and industry development goals. · This would include performing the financial and/or technical and/or marketing due diligence functions and ensurin ...
Senior Account Manager Level 1

Found in: Executive Placements ZA C2 - 3 days ago

TalentCru Sandton, South Africa

To evaluate and present applications for funding that contribute towards the Department objectives and CTFL sector development goals. · This would include performing the financial and/or technical and/or marketing due diligence functions for individual and cluster applications a ...
Dealmaker (Chemicals, Medical and Industrial Minerals)

Found in: Executive Placements ZA C2 - 3 days ago

TalentCru Sandton, South Africa

To evaluate and present applications for funding and structure deals that contribute towards unit objectives and industry development goals. This would include performing the financial and/or technical and/or marketing due diligence functions and ensuring risk identification and ...
Dealmaker - Infrastructure

Found in: Executive Placements ZA C2 - 3 days ago

TalentCru Sandton, South Africa

JOB PURPOSE:To evaluate and present applications for funding and structure deals that contribute towards unit and company objectives as well as industry development goals. This would include performing the financial and/or technical and/or marketing due diligence functions and en ...
Senior Dealmaker

Found in: Executive Placements ZA C2 - 3 days ago

TalentCru Sandton, South Africa

To evaluate and present applications for funding and structure deals that contribute towards SBU objectives and industry development goals. · This would include performing the complex financial and/or technical and/or marketing due diligence functions, as well as leading a due di ...
Dealmaker

Found in: Talent ZA 2A C2 - 3 days ago

TalentCru Sandton, South Africa

Are you ready to be a key player in shaping the future of industry development? We are seeking a highly skilled professional to join our team and take on the exciting role of a Dealmaker. · Minimum qualification: Relevant commercial or technical honors degree. · 5-8 years of rela ...