- Relationship Management
- Customer Service Support
- Contract Management
- Service Level Management
- ITIL Process Management
- Supplier Management
- Relevant degree (business management, technology, etc)
- ITIL Certification
- Minimum 3 years' experience in a similar role
- Strong client engagement skills
- Commercial and business acumen
- Ability to work independently and in a team
- Knowledge of incident and problem management processes
Service Level Analyst - Sandton, South Africa - Dimension Data
Description
Service Level Analyst
We are looking for a Service Level Analyst to ensure that our company meets its service performance metrics and contractual agreements with clients. This role involves managing a small number of key clients or specific client accounts within a region. The ideal candidate will be responsible for maintaining client satisfaction by delivering services according to agreed Service Level Agreements (SLA) and other contracts.
Responsibilities:
Requirements: