Operations Agent - Umhlanga

We are seeking an experienced Customer Support Manager to lead our CS team at Playa Bets. This role is pivotal in optimizing our support operations using Intercom, · Minimum 5+ years in customer support management. · ...

Job description: · The Sales Team Leader will be responsible to assist in providing quality and efficient service to our Clients through leading, managing, developing and motivating a team of Agents. · RESPONSIBILITIES: · Drive the operational agenda by providing daily direction ...

· Key performance areas: · Monitor phone queues, email queues and service levels on a real-time basis to identify situations where additional resources may be needed to maintain service levels. · Consult with call centre management to determine best course of action to fil ...

We are seeking an experienced Customer Support Manager to lead our CS team at Playa Bets.This role is pivotal in optimizing our support operations using Intercom, with a strong emphasis on efficient workflows, a robust knowledge base, CS bots, AI agents. · ...

Job description: · The Sales Team Leader will be responsible to assist in providing quality and efficient service to our Clients through leading, managing, developing and motivating a team of Agents. · RESPONSIBILITIES: · Drive the operational agenda by providing daily direction ...

· Key purpose: · To ensure optimal usage of holiday rentals and increase occupancies throughout the year by managing the revenue management and oversee the day-to-day yield operations of the Resort. · Qualifications and experience: · Implement revenue management operations, str ...

Sales & Client Success Manager · Location: Umhlanga  · Department: Sales & Client Strategy · We're looking for a Sales & Client Success Manager to lead a high-energy call center sales team focused on achieving targets, driving revenue growth, and delivering exceptional client exp ...

· Are you a young vibrant individual who is passionate about Customer Service? If yes, then this opportunity is for you · We are looking for Customer Service Agents for Call Centre Operations to support international customers, manage queries, adhere to KPI's and provide a world ...

+ Job summary: Start Your Journey as an E-Commerce Customer Support Agent · + Qualifications: Fluent in German (B2-C2) and English (B2), Citizenship or Residency Card , Strong leadership, analytical, and communication skills · + Responsibilities: Communicate with customers in a ...

Step into a dynamic role where your support helps create smooth and positive online shopping experiences. · ...

Role Purpose · The Junior Manager is a hands-on leader who thrives in high-pressure, fast-paced environments. You will be responsible for leading, coaching, and driving performance across a specialist non-voice team (Customer Operations, Trading & Risk, or Tech Support). Your rol ...

The Senior Workforce Manager is responsible for strategically planning and optimising staffing to meet customer demand, enhance agent productivity, and deliver exceptional service efficiently. · ...

The role · We are seeking an experienced and results-driven · Head of Operations · to oversee our contact centre operations at our site in Umhlanga, Durban. The ideal candidate will lead and manage the operational teams to support our clients across multiple industry verticals. T ...

We are seeking an experienced and results-driven Head of Operations to oversee our contact centre operations at our site in Umhlanga, Durban. · ...

Purpose of the role · The Senior Operations Manager is responsible for the day-to-day execution and performance of assigned sales campaigns, ensuring alignment with strategic objectives defined by the Head of Sales Operations. This role bridges strategy and execution by managing ...

Job summary · Bloom's Quality Assurance Consultants are responsible for evaluating customer interactions to ensure adherence to company standards, · regulatory compliance and quality benchmarks. · ResponsibilitiesEnsuring high-level sales performance as a representative. · Review ...

The role · We are seeking an experienced and results-driven Head of Operations to oversee our contact centre operations at our site in Umhlanga, Durban. The ideal candidate will lead and manage the operational teams to support our clients across multiple industry verticals. The H ...

We are seeking an experienced and results-driven Head of Operations to oversee our contact centre operations at our site in Umhlanga, Durban.The ideal candidate will own the leading and managing of operational teams to support our clients across multiple industry verticals, ensur ...

We're looking for a Store Operations Co-ordinator to join our team! As one of the fastest growing Fintech's in Africa we've built a team of global change-makers who want to make an impact. · ...

The role we are seeking is for an experienced and results-driven Head of Operations to oversee contact centre operations at our site in Umhlanga. · Own the leading and managing of operational teams to support clients across multiple industry verticals · ...