German E-Commerce Customer Support Agent in Umhlanaga - Umhlanga
Only for registered members Umhlanga, South Africa
1 week ago
+ Job summary: Start Your Journey as an E-Commerce Customer Support Agent
+ Qualifications: Fluent in German (B2-C2) and English (B2), Citizenship or Residency Card , Strong leadership, analytical, and communication skills
+ Responsibilities: Communicate with customers in a friendly, professional, and supportive manner via phone email chat Assit orders deliveries returns refunds account queries general product questions Provide accurate information effective solutions tailored customer needs Maintain clear detailed well-organised records customer interactions Collaborate internal teams logistics payments operations resolve issues efficiently Consistently meet service quality standards productivity targets customer satisfaction goals Stay up date product information policies internal procedures deliver excellent support
+ Qualifications: Fluent in German (B2-C2) and English (B2), Citizenship or Residency Card , Strong leadership, analytical, and communication skills
+ Responsibilities: Communicate with customers in a friendly, professional, and supportive manner via phone email chat Assit orders deliveries returns refunds account queries general product questions Provide accurate information effective solutions tailored customer needs Maintain clear detailed well-organised records customer interactions Collaborate internal teams logistics payments operations resolve issues efficiently Consistently meet service quality standards productivity targets customer satisfaction goals Stay up date product information policies internal procedures deliver excellent support
Job description
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