Sales Specialist - Fourways, South Africa - Leroy Merlin
Description
Responsibilities:
- Engage with customers once the customer brief is allocated to confirm project details and communicate the kitchen project process and customer promise.
- Set up communication portals with customers, customer managers, measurement specialists, and designers, effectively conveying project details and scheduling measurement dates.
- Follow all steps of the kitchen sale process, including design, measurement, and quote, while adhering to the customer promise framework.
- Present design proposals to customers, providing a clear rationale for each design choice.
- Negotiate and finalize sales in alignment with the company's price policy, including installation and associated fees.
- Confirm stock availability and adjust quotations accordingly to fulfill project requirements.
- Ensure finalization of quotes and payment.
- Coordinate with stores to track stock delivery and accuracy of orders.
- Follow up with customers to confirm delivery and installation.
- Manage contractors associated with the project.
- Maintain compliance with the customer promise and address any challenges or concerns raised by customers during the process.
- Conduct site inspections to validate stock delivery, evaluate workmanship, and obtain kitchen signoffs.
- Follow up with customers upon project completion to ensure their satisfaction.
- The Sales Specialist will be based in Campus (Head office, Fourways) but will be required to travel to different locations and stores.
- Meet the Key Performance Indicators (KPIs) set by the platform manager.
- Provide training to staff and new joiners as required by the Project Manager.
- Contribute to the growth of the platform by implementing effective systems.
Profile:
- Grade 12 or NQF 4 equivalent.
- Extensive knowledge of kitchen sales.
- Familiarity with relevant design and visualization tools.
- Excellent communication and customer service skills.
- Strong project management abilities.
- Active listening skills with a keen attention to detail.
- Exceptional organizational and time management skills.
- Ability to respect differing opinions, styles, and financial situations.
- Capacity to work effectively within a diverse team with multiple stakeholders.
- Thrives in a fastpaced environment and can handle multiple tasks.
- Can work well under pressure and efficiently prioritize tasks.
- Resilient, adaptable to change, stresstolerant, and collaborates well across functions.
- Confident decisionmaker and adept at problemsolving.
- Selfdriven, able to work independently.
- Excellent problemsolving skills and the ability to address customer complaints.
- Must possess a valid driver's license.
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