Housekeeping Manager - Hoedspruit, South Africa - HotelJobs

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Hoedspruit, South Africa

1 week ago

Posted by:

Thabo Mthembu

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Description

High end lodge in the Hoedspruit area is looking for a Housekeeping Manager.

Implement and monitor policies, processes, and standards to ensure effective highquality housekeeping service is provided to guests
Implement and monitor processes to understand housekeeping needs and expectations of guests
Implement and monitor processes that facilitate immediate response to housekeeping requests received from guests
Provide direction, oversight, and guidance to the housekeeping team
Ensure daily housekeeping workflow is completed timeously as set out
Ensure housekeeping discrepancy report is handed to the general manager timeously every day as set out by your daily workflow
Attend and or conduct morning briefing with the housekeeping team
Daily linen count
Monitor laundry department and ensure laundry is up to date and that the linen cleanliness is up to standard
Implement and monitor with senior Food and Beverage leaders and supervisors, fellow housekeeping, and the stewarding department to ensure effective parstock levels for utensils, chinaware, glassware, flatware, hollowware, cutlery, and other items required for the operation of the housekeeping department
Ensure the housekeeping department implement all relevant security and health and safety policies, processes, and procedures ensuring compliance with local legislation
Implement and monitor implementation of an effective keys control system for areas relevant to the housekeeping department, ensuring safety and security of residents, equipment, and supplies
Facilitate communication and collaboration of housekeeping team across the organization
Support the housekeeping function to implement and monitor an effective pest control system for housekeeping areas and monitor and report the effectiveness of the system
Ensure the housekeeping team provides impeccable, intuitive, and proactive customer service to guests consistently
Implement and report on team daily service and operational objectives
Stock control and stock takes
Maintain the correct allocations of expenditures
Manage the housekeeping and laundry departments in conjunction with the General Manager
Ensure the lodge maintains the required standards aesthetically
Ensure costs are maintained as per the required standard
Assist with cost control