Human Resources Admin - Johannesburg, South Africa - Genpact

Genpact
Genpact
Verified Company
Johannesburg, South Africa

1 week ago

Thabo Mthembu

Posted by:

Thabo Mthembu

beBee Recruiter
Description

With a startup spirit and 115,000 + curious and courageous minds, we have the expertise to go deep with the world's biggest brands—and we have fun doing it We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line.

We're harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people.

_

  • Now, we're calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing. People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower._
  • Welcome to the relentless pursuit of better._

_ _

  • In this role, you will be responsible to work closely with and within HR team and you will be leading important HR projects._
  • Responsibilities_
- _Participate in the establishment and development of the operation, leveraging previous (HR outsourcing) experience in order to provide a differentiated service to the client_
- _Ensure delivery of non-commercial aspects of the outsourcing agreement, as well as standards of service (relating to quality, effectiveness, productivity, efficiency etc.)_
- _Initiate, design and implement business process excellence improvements_
- _Demonstrate, and seeks to deepen, an awareness of business / industry issues and drivers_
- _Make decisions to improve the operation of the assigned service line and contributes to the advancement of the clients and Genpact business._
- _Strategic thinking and leadership experience with an emphasis on relationship management and communication at all levels within an organization._
- _Facilitate and coordinate multiple deadlines, create cohesive teams, and respond quickly to management requests._
- _

Operation Management:
Responsible for repeatable, predictable and measurable operations_
- _In-depth understanding of HRO processes supported by Genpact for different geographies._
- _Raises relevant quality and/ or scope issues which may impact delivery and streamlines decision-making processes where possible._
- _Must have clear understanding of the existing metrics in the process, how they are measured and improvise the measurement system to make it more effective and transparent._
- _Detailed understanding of Process metrics e.g., SLA, OLA, KPI. Liaise with Service Management Team on reporting performance measures to the Client._
- _Escalate issues and seek advice when faced with complex issues/problems._
- _Ensure that Business Continuity and Disaster Recovery Plans are up to date and tested periodically._
- _Creates a logical plan, realistic estimates and schedule for an activity or project segment._
- _Ensures progress, issues and agreements are properly documented and acted upon._
- _Assist Team with performing "Root Cause Analysis" on issues faced and suggest appropriate corrective and preventive actions._
- _Actively participate in all process related business meeting in-person or virtually through conference calls._
- _Liaise with Genpact Local IT to escalate Technology issues being faced by the Team._

  • Participate in and/or support during Client visits._
  • Qualifications we seek in you_
  • Minimum Qualification_
- _B. Com/M. Com/ with overall relevant experience in HR domain._

  • Preferred Qualification_
- _South Africa HR Admin & Coordination experience is required
  • HR Experience in South Africa_
- _Work experience in team handling role._
- _Workday Experience a plus_
- _HR Domain certification would be a plus_
- _Excellent MS Office and Excel skills_
- _Proficient with Operational Excellence Practices_
- _Quality
  • Lean and six sigma knowledge and quality driven person_
- _Must demonstrate a high level of self-motivation, energy and flexibility_
- _Ability to handle multifaceted volumes of workloads and to reach targets and deadlines on a timely basis_

  • What can we offer?_

_ _
- _Attractive salary;_
- _Stable job offers - employment contract_
- _Work in a multicultural and diverse environment with employees from over 30 countries_
- _Genpact supports professional tranings and great career development opportunities_
- _Free access to our award-winning learning platform_
- _Benefits such as Medical Aid, Retirement and risk ben_


_ _

_ _

_ _
**_
Job_**_Senior Process Associate_


_ Primary Location__South Africa-Johannesburg_


_ Schedule__Full-time_


_ Education Level__Bachelor's / Graduation / Equivalent_


_ Job Posting__Apr 8, 2024, 7:04:29 PM_


_ Unposting Date__Ongoing_

  • Master Skills List_Operations_
  • Job Category_Full Time_
More jobs from Genpact
See all jobs of Genpact