Brand Sales Manager - Durban, South Africa - Headwear24

Headwear24

Verified Company

Durban, South Africa

1 week ago

Posted by:

Thabo Mthembu

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Description

Job Purpose

To manage and assume overall responsibility for the success of the UFlex Brand Operations by directing the operational aspects, managing people and driving turnover, whilst controlling costs.

Takes accountability for ensuring that all processes are maintained at the highest possible standards, well organized and properly executed at all times and that all policies, procedures and controls are followed.

Key Result Areas

Business Development

Identifies trends and makes suggestions to improve and enhance product performance to drive brand achievement
Identifies and develops opportunities to enhance the UFlex brand's position within the South African & International business arena
Identifies, prioritizes and pursues new customers in conjunction with the CEO
Creates a customer call plan based on strategic intent and oversees the process of opening new accounts
Develops and manages customer relationships for mutual benefit

Customer Service

Supports the management of customer service activities and develops staff competence so as to optimize and sustain sales performance and customer satisfaction
Resolves customer complaints through personal involvement where necessary

Business Leadership

Implement, manage and report monthly on projects involving the UFlex brand and products as identified by the CEO.
Ensures that the company processes and identified activities are implemented as per the agreed timeframes
Identifies underperforming product and develops a business plan to address and manage issues effectively.
Seeks and continuously develops own knowledge of customer activity and local market conditions, with the purpose of making appropriate and innovative recommendations to drive the business forward.
All of the above Business Leadership KPI's must be addressed at a scheduled monthly meeting and minuted with an action plan, follow up and accountability.

Operations Management

Managing and motivating the departmental teams and ensure operational efficiencies and 100% on time delivery
Developing and implementing policies and procedures to ensure that company standards are achieved and maintained
Oversees the operations of the Brand, cost control and administration

People Management

Clearly and concisely communicates business and operational objectives to Departmental Managers so that they remain well informed of business activity and of their required contribution to targets
Develops an effective network of communication to ensure shared knowledge and understanding of business activity
Manages any employee relations issues which may arise, including the counselling, discipline and grievance processes, within the framework of applicable labour legislation and company policies
Plans for succession in the business through the identification of individuals with potential for development and growth
Creates a positive environment that results in employee retention and a reduction of staff turnover

Financial Overview

Analyses sales figures and forecasts future sales to drive turnover
Implements and maintains stock control policies and procedures
Constructively builds knowledge of long term financial trends and reviews forecasts for future income growth using external data and internal financial reporting provided by Financial Director and CEO
Uses this knowledge to build credible weekly and monthly reporting, budget and forecast submissions.
Be cognizant of operational costs on a monthly, seasonal and quarterly basis and

- strive to keep the expenses for the Brand within budget

Reporting

Compiles, submits and presents reports on:

Weekly/Monthly Trade
Reportback on customer visits
Competitor activity and trends

Key Skills, Knowledge and Experience

Bachelor's degree in Business, Marketing, Communications, or related field (preferred)
Minimum of 5 years of experience in planning and implementing sales strategies
Experience in customer relationship management.
Superior written and verbal communication skills.
Dedication to providing great customer service.
Ability to manage and develop a positive and productive departmental team
Exceptional leadership skills with the ability to drive and motivate performance through effective coaching skills
Demonstrable and strong business acumen
A sound knowledge and understanding of stock/sales ratios
Highly organised with the ability to adapt quickly to strategic change
Resultsoriented with strong analytical skills
Flexible and able to multitask; can work within a fastmoving environment, while also driving toward clarity and solutions.
Demonstrated resourcefulness in setting priorities, guiding investment in people and systems.
Ability to manage multiple and simultaneous priorities, complex situations, and a diverse team of employees.
Selfstarter ability to work unsupervised, manage own time and activities with a high level of pers