Admin Assistant: Domestic Freight - Johannesburg, South Africa - Wheco Group
Description
The Admin Assistant assists with administration related to distribution and receiving of products and orders to and from our customers, stores and suppliers.
KEY RESPONSIBILITIES:
The following key duties and responsibilities are associated with this position:
Duties include but are not limited to:
- Directly communicating with customers, couriers, transporters and colleagues relating to the delivery/ collection / receiving of orders out of and into the warehouse.
- Internal administration processing on Sage Evolution of sales orders to picking slips, waybills and manifests and ensuring all orders have been delivered to our customers or received in the warehouse.
- Other office administration will also be part of the duties such as registers, filing, customer service courtesy calls, follow ups etc.
- Moving about the premises, offices and warehouse to carry out function.
REQUIREMENTS/EXPERIENCE:
- Matric
- Any relevant qualifications added advantage.
- 35 years experience in an administrative role within a courier transportation setting or administrative office of a DC, actively involved and experienced with order processing, waybill creation, manifests updating, shipment transportation, IBTs, and other tasks relating to the warehouse or distribution centre functions.
- Computer literate in Microsoft Office 365 (Word, Excel, and Outlook)
- Experienced in Sage Evolution processing and knowledge of other courier programs (Parcel Perfect or similar)
COMPETENCIES:
The following competencies are inherent requirements for the position:
- Must be a professional and well-spoken communicator in English. Excellent communication skills (verbal and written) to effectively communicate with customers, couriers, transporters, and colleagues.
- Have strong administration skills and be detail orientated to ensure accuracy in order processing and recordkeeping.
- Strong organisational skills to prioritize and manage multiple tasks and deadlines.
- Proficiency in computer skills, including MS Office 365 and Sage Evolution.
- Practical knowledge and experience within a warehouse environment especially with knowledge relating to the administration and core functions of a distribution centre administration office workings and environment.
- Teamwork: working with own and other teams or managers (coordinating to ensure timely deliveries, to manage administration, etc).
- Customer service orientated and service driven with the ability to communicate effectively with challenging customers to ensure customer satisfaction in all interactions.
- Be a multitasker and quick thinker.
- Selfmotivated with the ability to work under pressure and meet deadlines (time management).
- Acute and reliable with good work ethics and strong customer service background.
- Problemsolving skills and proactive strategic thinker (analytical, technical & creative thinking skill) with the ability to efficiently prioritize, multitask and adapt in a changing environment.
- Managing customer complaints, resolving delivery challenges, troubleshooting technical issues etc).
- Maintaining confidentiality and exercising discretion is an essential requirement of this role, as the Admin Assistant will have access to sensitive information such as customer details and inventory data.
- Fast learner & team player.
- Good communication and interpersonal skills.
- Ability to deal with difficult customers and be a good in planning, prioritising, and organizing.
- Critical thinker and problem solver.
- Comfortable with working under pressure.
Salary is market related
Job Types:
Full-time, Permanent
Application Question(s):
- Do you have experience with the Sage Evolution program?
Experience:
- logistics admin: 2 years (preferred)
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