Outbound Call Centre Consultant - Sandton, South Africa - Discovery Ltd.

Discovery Ltd.

Verified Company

Sandton, South Africa

1 week ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

Business Unit:
Discovery Life
Function:Client Service
Date:13-Apr-2023- Discovery Life
Outbound Call Centre Consultant (Fixed Term Contract)- About Discovery
Discovery's core purpose is to make people healthier and to enhance and protect their lives.

We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery.

Our fast-paced and dynamic environment enables smart, self-driven people to be their best.

As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.

- About Discovery Life
Discovery Life is an ever growing fast-paced and dynamic environment that provides innovative risk assurance to individual clients.

This environment thrives on customer engagement and customer experience as well as mutually beneficial relationships with our brokers and other stakeholders.

It is important for our employees to provide a world class service to our internal and external clients, thereby ensuring long and sustainable relationships- Key Purpose

The primary function of this role is to assist in the re-verification of clients through our AML process; the role requires outbound calls to clients in order to obtain verification documentation to ensure we are adhering to legislative requirements.

- Areas of responsibility may include but not limited to- Meeting daily targets of outbound contact to clients

Explain the requirements needed in order to reverify individuals/companies/Trusts
Ability to upload the changes on SAM system and record the information on paradigm
Ensure information is updated accurately and validates on the AML verification system
Ensuring excellent servicing levels and delivery when dealing with client's and resolving matters
Education and Experience
Essential:
Matric

years' of working experience within an administrative role in the financial services / insurance industry

At least 1 years of working experience in a call centre role

Advantageous:

years' of working experience within an outbound role

Technical Skills and Knowledge
Essential:
Good time Management skills
Good knowledge of Compliance
Excellent verbal and written communication skills

Advantageous:

Basic understanding of Discovery Life products, processes and systems
EMPLOYMENT EQUITY

The Company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.