Jobs
>
Cape Town

    Customer Service Team Leader - Cape Town, South Africa - Dynamic Outsourced Solutions

    Dynamic Outsourced Solutions
    Dynamic Outsourced Solutions Cape Town, South Africa

    1 day ago

    Default job background
    Full time
    Description

    Job Purpose:
    To oversee and determine work requirements, monitor telephone calls, and coach and allocate duties to Customer Service Advisors.


    • Skills & Competency Requirements
    • Grade 12/NQF4
    • Proficient in at least 3 of the South African Languages including IsiXhosa.
    • 3 years' experience as a Team Leader/ Supervisor
    • Intermediate Computer Skills
    • Team management experience
    • Coaching and Mentoring skill
    • Excellent communication skills
    • Experience in customer services
    • Excellent leadership skills
    • Training and Skills Development
    • Ability to deal with demanding customers and escalations.
    • Energetic and motivating individual
    • Creative thinker
    • Responsibilities
    • The Team Leader will be responsible for managing a team of Advisors.
    • Assist Advisors in meeting all targets.
    • Reviewing performance and coaching them as well.
    • Advisors adhere to company policies and procedures.
    • Reach and maintain 90% SLA on Telkom Calls.
    • Assist the team to achieve 70% + on their Call Evaluations.
    • Lead and inspire a team of agents to deliver excellent team performance and customer satisfaction.
    • Ensure training and development plans are maintained for all team members.
    • Ensure attendance and retention targets are achieved.
    • Support the Manager to deliver business targets and objectives and create a performance orientated culture.
    • Keep up to date with any industry changes affecting the business and relaying this knowledge back to the team.
    • Work with the management team to identify and deliver positive change and business efficiencies.
    • Deliver the allocated part of the operation within agreed budgets, service levels and business targets.
  • Webhelp

    Team Leader

    4 days ago

    Webhelp Cape Town, South Africa

    **Job Advert** · You've been working hard to build your career in the service industry and by now you know the ins and outs of customer service. Your passion for people and ability to help others is sure to pay off. · We're on the lookout for a determined individual who values th ...

  • amplify5

    Team Leader

    1 week ago

    amplify5 Cape Town, South Africa

    amplify5 continue to grow · **Team Leader** · We are launching new partnerships here at amplify5, and to ensure we set this up for success we are looking for experienced, engaging, fun and dedicated Team Leaders. · Are you a leader who is proactive, wanting to take ownership of t ...

  • amplify5

    Team Leader

    18 hours ago

    amplify5 Cape Town, South Africa

    **amplify5 continue to grow** · We are launching new partnerships here at amplify5, and to ensure we set this up for success we are looking for experienced, engaging, fun and dedicated Team Leaders. · Are you a leader who is proactive, wanting to take ownership of the team, being ...

  • The Faculty

    Team Leader

    4 days ago

    The Faculty Cape Town, South Africa

    We are seeking **a weekend team leader **who **resides anywhere in South Africa **on a** full-time basis **to join and manage our growing team of English tutors. Our expanding team is focused on demonstrating our core values which foster continuous learning and development. · **S ...

  • amplify5

    Team Leader

    1 week ago

    amplify5 Cape Town, South Africa

    amplify5 continue to grow · **Team Leader** · We are launching new partnerships here at amplify5, and to ensure we set this up for success we are looking for experienced, engaging, fun and dedicated Team Leaders. · We are seeking a dynamic and experienced Sales Team Leader specia ...

  • Webhelp

    Team Leader

    1 week ago

    Webhelp Cape Town, South Africa

    **Job Advert** · You've been working hard to build your career in the service industry and by now you know the ins and outs of customer service. Your passion for people and ability to help others is sure to pay off. · We're on the lookout for a determined individual who values th ...

  • amplify5

    Team Leader

    1 week ago

    amplify5 Cape Town, South Africa

    Introducing a brand new UK Utilities Client · amplify5 continue to grow and partner with UK clients.... · We are launching another new UK partnership here at amplify5, and to ensure we set this up for success we are looking for experienced, engaging, fun and dedicated Team Leader ...

  • National Debt Advisors

    Team Leader

    3 days ago

    National Debt Advisors Cape Town, South Africa

    **National Debt Advisor is looking for a Team Leader to join their team** · **Responsibilities**: · - Managing a team of sales Lead generators · - Driving team targets in accordance with the department's KPI requirements · - Evaluating data and using the information to boost prod ...

  • Signal Hill Products

    Team Leader

    1 week ago

    Signal Hill Products Cape Town, South Africa

    Signal Hill Products is looking for Team Leader (Sales) · Position/Title: Team Leader (Sales) · Reports To: District Manager · Function: Sales · Area: South Africa **" Signal Hill Products has multiple Team Leader vacancies across South Africa "** · Overall Responsibility: · The ...

  • Infinite Debt Solutuions

    Team Leader

    1 week ago

    Infinite Debt Solutuions Cape Town, South Africa

    Our growing Debt Review Firm in Cape Town is looking for you if - You are goal driven and can drive a team, ambitious and have leadership skills. · **Responsibilities**: · - Lead by example and remain focused on campaign targets and mission. · - To manage the team effectively to ...

  • amplify5

    Team Leader

    1 week ago

    amplify5 Cape Town, South Africa

    Introducing a brand new UK Utilities Client · amplify5 continue to grow and partner with UK clients.... · We are launching another new UK partnership here at amplify5, and to ensure we set this up for success we are looking for experienced, engaging, fun and dedicated Team Leader ...

  • Rescume Recruitment

    Team Leader

    1 week ago

    Rescume Recruitment Cape Town, South Africa

    The purpose of this role is to ensure the day to day management of a team of Agents, in a manner that is in line with excellent service delivery to meet the client's contractual obligations. · 1. People Management · - Coaches the team in order to ensure quality of delivery meets ...

  • Webhelp

    Team Leader

    1 week ago

    Webhelp Cape Town, South Africa

    **Advisor** · **Location** · - Cape Town, South Africa**Language** · - English*** · **Job Advert**: · - You've been working hard to build your career in the service industry and by now you know the ins and outs of customer service. Your passion for people and ability to help othe ...

  • Signal Hill Products

    Team Leader

    5 days ago

    Signal Hill Products Cape Town, South Africa

    **Signal Hill Products is looking for a Team Leader (Sales)** · **Position/Title: Team Leader (Sales)** · **Reports To: Regional Sales Manager** · **Function: Sales** · **Area: Winelands/Overberg, Western Cape, South Africa** · **Overall Responsibility**: · **The Team Leader is t ...

  • LRI Invest

    Team Leader

    3 days ago

    LRI Invest Cape Town, South Africa

    · Recruitment for a Team Leader - Trade Operations · Apex Group Ltd., established in Bermuda 2003, is a global financial services provider. With 85 offices in 42 countries worldwide and 10,000 employees upon the close of announced acquisitions, Apex delivers and extensive range ...

  • Rubicon

    Team Leader

    4 days ago

    Rubicon Cape Town, South Africa

    **Team Leader - Residential Platform Operations** · Team Leader is responsible for overseeing and managing the day-to-day activities related to the interaction with partner consultants, sales team, installers, and finance partners in the Residential Platform division. This role w ...

  • TradeLink Retail Systems Pty Ltd

    IT Team Leader

    6 days ago

    TradeLink Retail Systems Pty Ltd Cape Town, South Africa

    Requirements: · - Matric certificate · - CompTIA A+ / CompTIA N+ / Relevant IT qualification · - Technical knowledge and experience with Storepro/Storeline/SQL/MS Server and advantage. · - Own reliable vehicle. · - Strong ability to manage time. · - Out of the box thinker. · - An ...

  • Absa Bank Limited

    Team Leader

    1 week ago

    Absa Bank Limited Cape Town, South Africa

    Bring your possibility to life Define your career with us · - With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to rese ...

  • Kerzner International Resorts

    Team Leader

    1 week ago

    Kerzner International Resorts Cape Town, South Africa

    Team Leader - Fitness Centre · (7262) · At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests' stay to bring their dreams and desires to life. With an atmosphere that's chic but won ...

  • JenRecruitment

    Team Leader

    1 week ago

    JenRecruitment Cape Town, South Africa

    A leading force in industry, is seeking a dedicated and experienced Team Leader for our Cold Calling department. This is an exciting opportunity to join a dynamic and fast-paced environment where your hard work and leadership can make a significant impact. · **Responsibilities**: ...