Workforce Analyst - Cape Town

We are seeking an experienced Real-Time Analyst (RTA) to support a fast-paced BPO contact center operation. · ...

We are seeking an experienced WFM Manager / Analyst to lead our scheduling and forecasting efforts. · Develop and maintain accurate call volume forecasts,Create optimal agent schedules to meet service level agreements (SLAs) · ...

· Overview · We are seeking a highly motivated and experienced WFM (Workforce Management) Assistant Manager to join our dynamic team. In this role, you will be responsible for managing and optimizing the day-to-day operations of the Workforce Management team. Strong leadership, ...

We are seeking an experienced WFM Manager / Analyst to lead our scheduling and forecasting efforts. · Optimize workforce productivity · Analyze performance and implement scheduling strategies · ...

Role: WFM Assistant Manager (US hours) · Location: Cape Town, South Africa · Job Mode: In Office · Job Overview · We are seeking a highly motivated and experienced WFM (Workforce Management) Assistant Manager to join our dynamic team. In this role, you will be responsible for man ...

This is a full-time, on-site role for a Real Time Analyst (RTA) in Workforce Management (WFM). · ...

· Minimum Requirements: · Degree or Diploma in Information Technology or a related field (essential). · Business Analysis certification at Practitioner level (ECBA, CCBA), FTI certification or similar (desired). · Experience: · +6 years experience in a Business Analyst role wi ...

· Overview · As a Workforce Management (WFM) Manager, your primary responsibility is to ensure the efficient and effective management of accounts and its workforce. This includes overseeing Planning, Real Time Management and Management information resource and processes, schedul ...

About the Role · Behind every great customer experience is a well-orchestrated operation. · As a Real Time Analyst, you are the nerve centre of the Contact Centre — monitoring live performance, anticipating pressure points, and making real-time decisions that protect service leve ...

About The Role · Behind every great customer experience is a well-orchestrated operation. · As a · Real Time Analyst · , you are the nerve centre of the Contact Centre — monitoring live performance, anticipating pressure points, and making real-time decisions that protect service ...

Why Midnite? · Midnite is a next-generation sports betting and gaming platform built for a new wave of players. · We combine sharp product thinking, bold brand, and fast execution to create experiences that feel modern, intuitive, and built for how people actually play today. · O ...

This position involves leading MIS & Workforce Management functions for multiple clients. The successful candidate will drive reporting accuracy, · forecasting efficiency, · and operational excellence. · ...

· Why Midnite? · Midnite is a next-generation sports betting and gaming platform built for a new wave of players. · We combine sharp product thinking, bold brand, and fast execution to create experiences that feel modern, intuitive, and built for how people actually play today. ...

Why Midnite? · Midnite is a next-generation sports betting and gaming platform built for a new wave of players. · We combine sharp product thinking, bold brand, and fast execution to create experiences that feel modern, intuitive, and built for how people actually play today. · O ...

We are appointing an Information & Reporting Analyst to support our role as the project's BIM Consultant. · We employ people with the right attitude and a positive mindset, · who are motivated by doing the right thing, · getting things done and share a sense of urgency.People who ...

We are looking for a Real Time Analyst to join our team. The successful candidate will be responsible for monitoring live performance, anticipating pressure points, and making real-time decisions that protect service levels, efficiency, and customer satisfaction. · The ideal cand ...

Behind every great customer experience is a well-orchestrated operation. · You are the nerve centre of the Contact Centre — monitoring live performance, anticipating pressure points and making real-time decisions that protect service levels efficiency and customer satisfaction. · ...

Summary: · Responsible for building and maintaining forward-looking (90 days to 1 year) supply and demand plans across NBD and CBS to protect customer experience while optimizing cost (OPEX/CAPEX) and partner spend. This role translates operational signals into actionable capacit ...

Why Midnite? · Midnite is a next-generation sports betting and gaming platform built for a new wave of players. · We combine sharp product thinking, bold brand, and fast execution to create experiences that feel modern, intuitive, and built for how people actually play today. · O ...

A LITTLE BIT ABOUT Boldr · Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world. · We are a global team, united by our desire to connect diverse people with comm ...