Workforce Analyst - Cape Town

We are seeking an experienced Real-Time Analyst (RTA) to support a fast-paced BPO contact center operation. · ...

We are seeking an experienced WFM Manager / Analyst to lead our scheduling and forecasting efforts. · Develop and maintain accurate call volume forecasts,Create optimal agent schedules to meet service level agreements (SLAs) · ...

We are seeking an experienced WFM Manager / Analyst to lead our scheduling and forecasting efforts. · Optimize workforce productivity · Analyze performance and implement scheduling strategies · ...

This is a full-time, on-site role for a Real Time Analyst (RTA) in Workforce Management (WFM). · ...

The Real-Time Analyst (RTA) is responsible for managing and monitoring real-time resource allocation in our contact center to meet forecasted call volumes while ensuring service level goals and efficiency targets. · ...

The Real-Time Analyst monitors, analyses and reports on real-time contact center performance. · ...

The Business Analyst III role is to strategize and facilitate effective and competitive business processes by eliciting, analysing, validating, and documenting business organisational and/or operational requirements. · ...

As a Workforce Management (WFM) Manager your primary responsibility is to ensure efficient and effective management of accounts and its workforce. · ...

Behind every great customer experience is a well-orchestrated operation. As a Real Time Analyst, you are the nerve centre of the Contact Centre — monitoring live performance, anticipating pressure points, and making real-time decisions that protect service levels, efficiency, and ...

This position involves leading MIS & Workforce Management functions for multiple clients. The successful candidate will drive reporting accuracy, · forecasting efficiency, · and operational excellence. · ...

+The Real-Time Analyst is responsible for monitoring and analyzing contact center performance to ensure optimal staffing and service levels. · + ...

We are appointing an Information & Reporting Analyst to support our role as the project's BIM Consultant. · We employ people with the right attitude and a positive mindset, · who are motivated by doing the right thing, · getting things done and share a sense of urgency.People who ...

We are looking for a Real Time Analyst to join our team. The successful candidate will be responsible for monitoring live performance, anticipating pressure points, and making real-time decisions that protect service levels, efficiency, and customer satisfaction. · The ideal cand ...

Behind every great customer experience is a well-orchestrated operation. · You are the nerve centre of the Contact Centre — monitoring live performance, anticipating pressure points and making real-time decisions that protect service levels efficiency and customer satisfaction. · ...

· Heads a team of WFM / MIS Supervisors and or MIS Analysts to support Operations Essential Duties & Responsibilities: · Lead, coach, and develop a team of MIS / WFM Supervisors and Analysts supporting multiple clients and sites.' · Drive end-to-end delivery of MIS and WFM repor ...

+ Job summaryAmaro Foods está comprometido con combinar procesos tradicionales de panadería con ingredientes de alta calidad. · + ResponsibilitiesTransformar datos complejos en insigth acciones para guiar decisiones estratégicas. · ...

+Job summary · Are you an expert in Workforce Management (WFM) with a knack for making split-second decisions that stabilize operations? Do you thrive on monitoring live performance metrics across multi-channel contact centres? · Position: Real-Time Performance Specialist (Perfor ...

We have a new and exciting role available within our Corporate Intelligence division in Cape Town. The successful candidate/s will join S-RM's due diligence team, working on projects with a global focus. · ...

Want to join a frontrunner in renewable energy that is actively seeking early entry into new markets globally? Since the establishment in 2007 Scatec has acquired extensive knowledge and experience in developing building and operating solar wind and hydro power plants storage sol ...

The HR Data & Reporting Analyst is responsible for collecting, analyzing and reporting HR data to support strategic decisions. · ...