F & B Operations Manager for 5 Star Boutique Hotel - Hyde Park, South Africa - HotelJobs

HotelJobs

Verified Company

Hyde Park, South Africa

1 week ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

To manage and control the F & B department alongside conferencing, Events and Rooms to the required standards, maximizing revenues and profits to agreed budgetary specifications

Working knowledge of POS and PMS systems
Working knowledge of financial and administrative principles
In depth knowledge of stock management
Understanding of Sales and marketing principles within the Food & Beverage environment
General Knowledge of food preparation, wine, liquor and beverage
Ensures that staff provides quality service by overseeing the staffing, training, and day to day activities of restaurant staff
Ensures that staff demonstrates technical skills; conducts technical training on a regular basis
Updates staff on regular basis on menu highlights
Monitors service and teamwork on a regular basis and counsels' employees
Checks on staff grooming as per standards
Defines level of customer experience for the restaurant and works daily to maintain and improve that level
Schedules staff based on forecasted business
Monitors presentation of food product
Ensures that restaurant is always clean and ready for customers
Addresses customer concerns on a timely basis
Meets and exceeds customer expectations by ensuring department provides teamwork
Performs other duties as required
Implements strategies to improve patronage and budgeted revenues
Increases product sales
Ensures that staff is utilizing upselling techniques while providing customer service
Maximizes productivity through proper budgeting, scheduling, and cost control
Prepares reports as necessary to develop a more informative data base for applicable decision making
Employs respectful discipline as required
Maintains safe working conditions within department and hotel
Ensures that all employees follow safety rules and procedures
Takes corrective action where required to improve safety of work areas
Strong admin skills
Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance
Undertakes and promptly discharges any other assignment which are not specifically mentioned above and which may be required or requested by the Senior Management.
Maintains a favourable working relationship with all other company employees to foster and promote a cooperative and harmonious working climate
Is environmentally conscious.
At all times projects a favourable image.