Senior SEO Specialist - Cape Town

SupportYourApp is an international Support-as-a-Service company that has been providing business process outsourcing services to other IT companies around the globe (technical and customer support, services to improve customer experience) for the past 15 years. We have 1300+ peop ...

Job description

SupportYourApp is an international Support-as-a-Service company that has been providing business process outsourcing services to other IT companies around the globe (technical and customer support, services to improve customer experience) for the past 15 years. We have 1300+ people in our international community.

We operate globally, supporting clients in 60 languages, partnering with industry leaders like MasterCard, Calm and MacPaw. With international hubs and coworking spaces around the world, we also develop innovative products like Quidget and improve the customer experience every single day.

About the role:

We're looking for a Senior SEO Specialist to lead and grow our organic search and AI-driven visibility efforts. In this role, you'll set SEO strategies, optimize our website and content, manage a link-building team, and collaborate with cross-functional teams to drive traffic, conversions, and growth across multiple markets. You'll cooperate closely with our Chief Marketing Officer, who guides the overall marketing strategy and supports the community to achieve great results together.

Excited? Let's see what it takes

What you will do:

• Set and execute strategies to improve the organic rankings and search traffic, as well as LLMs visibility and traffic in several markets (US, Europe);
• Research and implement new ideas for SEO and GEO growth;
• Optimize the website and onsite elements (page titles, URLs, redirects, internal link structures, SEO copy, and technical performance) to rank higher on search engines (Google, Bing), increase organic traffic, brand visibility, and conversions;
• Develop offsite optimization strategies;
• Optimize content to appear in AI-generated answers (e.g., ChatGPT, Gemini, Google AI Overviews);
• Manage and guide a link-building team;
• Identify and optimize existing content to improve its search engine rankings and engagement, and discover new targeting keywords;
• Monitor, track, and analyze ranking performance on an ongoing basis, and optimize SEO campaigns as necessary;
• Manage and report SEO performance and optimization efforts on an ongoing and ad-hoc basis;
• Maintain a competitive edge, stay updated on industry trends, search engine algorithm changes, and the influence of generative AI;
• Collaborate with different teams, such as outreach, website management, analytics, content, and UI design on the execution of projects.

What you need to succeed in this role: 

• Proven experience in B2B international environments;
• 2+ years of technical SEO experience with a strong learning mindset;
• Proficiency in GA4, Google Search Console, and Google Tag Manager;
• At least Upper-Intermediate (B2) level of English (for working with international markets, platforms, analytics);
• Hands-on experience with technical SEO tools such as Ahrefs and SE Ranking, LLM visibility analysis tools;
• Proven track record in searching, analyzing, and launching new SEO customer acquisition approaches;
• Experience in evaluating the effectiveness of current SEO strategies and identifying opportunities for improvement;
• Ability to research and analyze competitors to identify new site features and innovative SEO approaches for customer acquisition;
• Proven track record in creating and implementing SEO strategies, resolving technical issues, and integrating with UX and CRO for optimal results;
• Expertise in conducting technical SEO audits, on-page content reviews, keyword and opportunity analysis, competitive research, and international SEO;
• Experience with offsite SEO, authority building, link earning, and producing data-driven insights and reports.

Benefits and Perks:

• Provide services during business hours;
• Opportunity to cooperate fully remotely;
• Inclusive international environment;
• Compensation in USD;
• Rewards for referring friends;
• Work-life balance;
• Responsive leadership interested in your development and long-lasting cooperation;
• Greenhouse conditions for self-development;
• A culture built on trust, with no time-tracking requirements.

*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.

You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.

Are you a results-driven SEO specialist with a passion for driving growth and leveraging data to make strategic decisions? Do you excel in fast-paced, multi-market environments where you can shape SEO strategy, optimize performance, and mentor your team to achieve outstanding results?

Grab the chance to join us and send your CV in English, pointing out your outstanding skills

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We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.

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