Technical Support Agent - Cape Town, South Africa - CallForce Direct

CallForce Direct
CallForce Direct
Verified Company
Cape Town, South Africa

1 week ago

Thabo Mthembu

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Thabo Mthembu

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Description

Key Responsibilities

  • Identify and respond to the customers' needs with helpful solutions, delivering a highquality service
  • Ensure customer call backs to provide an update on the progress of the query
  • Ensure first call resolution on customer queries
  • Strive for excellence with every interaction

Minimum Requirements

  • Passion for customer service & must enjoy problem solving & exceeding customer expectations
  • Experience dealing with customer complaints
  • At least 1 year experience in customer services, preferably in a call center
  • At least 6 months technical support experience
  • Matric
  • Computer literacy

Working Hours

  • 06h00 22h00 Monday to Sunday on rotational shifts
  • Address: 122 St Georges Mall Newspaper House, 2nd Floor, Cape Town

What you can expect

  • Valuedriven company with a culture that focuses on "People Come First"
  • Extensive support during incubation to ensure high levels of success in our dynamic operation
  • Longterm growth opportunities

Pay:
R6, R9,500.00 per month


Ability to commute/relocate:

  • Cape Town,

Western Cape:
Reliably commute or planning to relocate before starting work (required)


Experience:

- technical: 1 year (required)
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