Delivery Support Agent - Cape Town, South Africa - CallForce Direct

CallForce Direct

Verified Company

Cape Town, South Africa

2 weeks ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

DELIVERY SUPPORT AGENT
This role forms part of an outbound planning team and operates within the Logistics and Distribution framework.

The role has varying deliverables which is time driven, requires close collaboration with various internal and external stakeholders to ensure the enhancement of the Customer experience.

This role operates in a fast paced, dynamic environment, therefore agility, ability to work in a
highly pressurised environment and ability to prioritise are critical skills required.

The team operates 18/7 365days and you will be required to work shifts AM = 06:00 - 18:00 or PM 12:00 - 00:00 on 4 days on and 4 days off shift bases.

This will be conducted on a blend of Work from Home and Work from Office basis.

Adhere to HSEQ and ZeTo Rules

Communicate, interpret and adhere to company's Health, Safety, Environment & Quality (HSEQ) policies and Zero Tolerance (ZeTo) rules to ensure individual safety and that of others, safeguard business operations and company's compliance to industrial requirements.

Primary responsibilities are:

Shipment creation and changes in line with HSEQ Offloading Rules and Weighbridge Calculator, cost efficiency
Escalations to relevant Stakeholders deviations from plan
Collaborating with the Depot/Terminal to prioritise deliveries during exception periods
Communicate to Customers and Sales deviations from plan
Reporting to internal Stakeholders
Ad hoc support on planning

Minimum Requirements:

NQF level 6 (Diploma/Advanced Certificate in Logistics) and 2 years Logistics or Fuel Industry experience (advantage), or, 35 years Logistics or Fuel Industry experience (advantage)
Customer Service experience
Supply Chain experience
HSEQ experience
Intermediate MS Office with a focus on Excel, Outlook, Word, One Drive and Power BI

SAP R