2ndline IT Support Technician - Johannesburg, South Africa - Scitech Placements

Description

We are looking for a 2nd line IT Support Technician to administer and maintain our client's infrastructure technology across their branches and multiple data centres, East Rand


Overview:

The successful candidate will manage both LAN and WAN networks, conduct research on the latest networking trends, and resolve system issues.

Key Responsibilities:

• Manage and configure the WAN and LAN networks to maintain a highavailability infrastructure.
• Conduct timely remote infrastructure support and troubleshooting to meet SLAs.
• Perform system improvements for optimal service delivery.
• Administer IP addresses and maintain infrastructure security measures like access control, backups, and firewalls.
• Oversee regular maintenance and upgrading of infrastructure at our offices and data centres, including cloud services.
• Assist in research and design for data centre consolidations, cloud services, disaster recovery, and business continuity connectivity.
• Coordinate with IT support teams and provide assistance when necessary.
• Generate reports concerning infrastructure health, monitoring, and alerting.
• Liaise with vendors, managers, and thirdparty partners.
• Oversee telecommunications and maintain strong relationships with customers and other professionals.

Other Requirements:

• Willingness to assist Network Administrators with crossfunctional tasks.
• Comfortable with occasional nighttime driving and working.
• Proficient at liaising professionally with thirdparty service providers.
• Familiar with UPS operational checks and maintenance regime requirements according to SLAs.

Essential Qualifications and Experience:

• Matric
• A+ Certificate
• N+ Certificate
• Linux

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3 years' experience in a similar role

• Network, desktop support, and hardware maintenance experience.

Desirable Qualifications and Experience:

• CCNA, Security+, LPIC 1, MCSE
• Experience with DHCP, DNS, SMTP, Firewalls, VPN Solutions, and Active Directory.
• Familiarity with networking fundamentals and protocols.

Skills:

• Excellent listening and communication skills
• Good interpersonal and organisational skills
• Solid problemsolving abilities
• Knowledge of monitoring tools like Observium and Netflow

If you are passionate about IT support, have strong technical skills, and enjoy working in a dynamic environment, we would love to hear from you

Apply online or Email CV to