Manager, Operations, Solutions - Kempton Park, South Africa - DSV

DSV

Verified Company

Kempton Park, South Africa

1 week ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

DSV - Global transport and logistics

Location:
Kempton Park

Job Posting Title:
Manager, Operations

Time Type:
Full time

Minimum Requirements
Grade 12

Tertiary Education:
A completed Tertiary Qualification in Logistics

Computer Skills:
Advanced computer literacy level in MS Word, Excel, PowerPoint and Outlook. Proficient in Excel/PowerPoint for data management and reporting. Experience in Red prairie (Cargowrite)

Beneficial.

3-5-years' experience and effective working knowledge of a Warehouse Management System Or ERP system

Management experience.

B2B/ Retail Operations Experience - Beneficial

Job related requirements

Operations: Extensive knowledge and hands on skill related to Inbound, Stock Management, Outbound / Order Fulfilment, Return processes, effective Packaging, excellent facility housekeeping (5S) and batch and expiry control;
Stock Management includes: Audits (perpetual and wall to wall), SKU Master maintenance, SKU Consolidation, Slotting (based on ABC analysis, volumetric and product categorization), Space Utilization & Density Measurement, Pickface Replenishment Strategies, Batch and Serial Number Management, Expiry management (First Expiry First Out), and daily DSV system to Client system variance measurement, investigation and alignment;
Problem Solving: Effective Root Cause Analysis, Problem Solving and implementation of Corrective and Preventative Measures;
Management: Must be able to do all managerial functions (Planning, Organizing, Leading, Controlling, Monitoring) independently, effectively and reliably;
Communication: Must communicate effectively (written and verbal) to manage and meet both internal and external customer expectations;
Compliance: Must ensure full site compliance, including the following: DSV Policies, Regulations, Work Instructions, Maintenance Schedule and Local Authority requirements;
Stress and

Conflict Management:
Must have effective techniques and/or skills to manage conflict, cope with stress and work effectively under constant pressure;

SHERQ: Internal measurement and auditing of all site processes to ensure stability and improvement in areas of Health and Safety, environment and facility compliance/risk mitigation.

Basic knowledge and experience of QMS such as ISO 9001, 14001 and 18001;

HR and IR: Must be able to effectively lead, train, performance measure and performance manage all subordinates to ensure high morale, productivity and retention. This includes intermediate knowledge of Industrial Relations and Processes

Added advantages for this role:

Retail experience & understanding
Project management experience
High EQ
Effective leadership skills
Excellent client relationship history
System enhancement experience
Team involvement
Deadline Driven
Self-Motivator
Ability to work under pressure
Strong attention to detail
Ability to plan long term
Negotiation and conflict management skills

Main purpose of the role
Manage all aspects of contract logistics operation to ensure:

Daily cost control, including actual heads not exceeding authorized, and no overtime.
Contractual obligations and SLA/s consistently achieved.
Credibility and trust relationship developed with clients resulting in satisfied client that renew with DSV
Multiskilled, motivated and productive staff with low staff turnover.
All aspects of compliance, including HSE and QMS managed and compliant at all times

Duties and Responsibilities

Manage and take ownership of operation/s to:

Consistently achieve or exceed EBIT targets
Ensure high level of training and safety awareness on site to avoid safety incidents whereby people, equipment or facility are accidentally damaged
Drive monthly cost reviews, tracking and trend measurement at line item level to ensure costs are

challenged and every effort is made to avoid or reduce them from month to month

Ensure all unavoidable costs are controlled and fully recovered where possible via accurate and on time invoices, and all revenue is received on time and in full from clients with remittance supplied
Maintain operational performance and contractual compliance to consistently achieve agreed SLA & KPI's and avoid any claims for losses and damages
Maintain frequent and excellent communication and effective expectation management with client
Ensure all client queries are documented, addressed and feedback provided to client within 24 hours
Maintain Internal and External Reporting of accurate and highquality content and format
Identify, drive and implement improvements in support of productivity & cost savings
Effectively manage Quality Management Systems (ISO) in accordance with DSV company policies, procedures and specific audit requirements
Ensure Corrective and Preventative Action reports and register are kept up to date
Ensure facility, processes and documentation in constant audit readiness so that we always pass audits with