- Inspecting vehicles to assess the extent of damage to the bodywork, frame, and other components.
- Identifying and documenting all visible and hidden damages.
- Calculating the estimated cost of repairs based on the assessment of damages.
- Considering labor, materials, and any additional parts or services required.
- Utilizing specialized estimating software (such as Audatex, as mentioned in the original text) to generate accurate repair estimates.
- Ensuring that the estimates align with industry standards and insurance guidelines.
- Interacting with vehicle owners or insurance representatives to discuss the estimated repair costs and the proposed repair process.
- Providing clear explanations of the estimated work to be performed.
- Taking photographs of the damaged areas of the vehicle to support the estimation process.
- Documenting all relevant information about the damages, including pre-existing conditions.
- Generating and presenting repair quotes or proposals to customers and insurance companies.
- Negotiating and explaining the estimated costs as needed.
- Understanding the various panel beating processes, including stripping, assembling, welding, cutting, and the use of body filler.
- Providing excellent customer service by addressing customer concerns, answering questions, and maintaining positive relationships.
- Collaborating with other departments within the body shop, such as panel beaters and cost clerks, to ensure accurate and efficient repair processes.
- Ensuring that repair estimates align with the quality standards set by the body shop.
- Collaborating with the repair team to address any unforeseen issues or additional repairs that may arise during the process
Estimator (Junior) - Blackheath - Cape Town, South Africa - Wenz Recruitment
Description
Purpose of the position:
To accurately assess and estimate the costs associated with repairing damaged vehicles, facilitating transparent communication with clients and ensuring the smooth execution of repair processes. The role is essential for providing customers and insurance companies with reliable information to make informed decisions about vehicle repairs.
Please note: Audatex experience and knowledge of all insurance companies is advantageous.
Regular assigned tasks and responsibilities will include but are not limited to the following:
Vehicle Damage Assessment:
Estimation of Repair Costs:
Use of Estimating Software:
Communication with Clients:
Photography and Documentation:
Quoting and Proposal:
Knowledge of Panel Beating Processes:
Customer Service:
Coordination with Other Departments:
Quality Assurance: