Sales Coordinator: Inbound Ftc 36 Months - Isando, South Africa - Avis

Avis

Verified Company

Isando, South Africa

1 week ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

Key deliverables and outputs

1. Strategic/Financial

Payment

Obtain invoice, complete the EFT request, obtain authorising signature and hand over to Finance Department within 2 days of receipt
Obtain authorising signature on expense claims and hand over to GM: Inbound within 2 days of receipt

2. Operational

Queries

RAC QUERIES
Log into Zwakala International Sales Query Log and forward to main Customer Care Centre
All queries are responded to within 24 hours
Report weekly to Key Accounts Manager and Regional Sales Manager on progress
Close query log in Zwakala once resolved

Information

Provide appropriate information to customer's satisfaction as required (e.g. updates, all products or services, general information, rate sheets, procedures, fleet)

Coordination

Source and book meeting rooms as requested
Assist with workshops and training as required
Arrange for beverages and catering for meetings

Packs and Presentations

Gather information, load packs according to standard and hand over to Key Accounts Manager / Regional Sales Manager per set deadlines (i.e. monthly, quarterly reviews, workshop packs)
Prepare presentation as per set deadline (i.e. monthly, quarterly reviews, workshops)

Tenders, Proposals and Vendor Registration

Gather required information and prepare documents for customer
Consolidate, type, format and check accuracy (e.g. Tender, RFP, Proposals and Vendor registration)
Bind packs and hand over to applicable Key Accounts Manager

Trade Shows / Indaba

Attend Indaba Trade Show in May
Assist with Indaba coordination as per Indaba checklist (e.g. send invitations, diarise meetings, travel arrangements, IT requirements, complete relevant documentation, assist with tender compilation for car allocation, coordinate team's pretraining workshop, prepare packs)
Administration of all trade shows are finalised timeously (complete registration forms, pay registration fees, arrange name badges, marketing material, meetings, diaries)

Account Management

Complete administration functions for new accounts (e.g. order vouchers, microsite setup, arrange einvoicing option, update Salesforce, communicate updates for inbound website to Administrator, request automated reports, request rates from Administrator)

Office Management

All office equipment is maintained and in working order and malfunctions are reported immediately
Sufficient marketing material and stationery levels are maintained
Road atlases are available at Branches and bumper stock level maintained
Work space is kept tidy and clean at all times and all documents are locked away after hours
Telephones are answered in line with company policy

Sourcing Vehicles

Source vehicles for accounts when Operations are on stopsell / request.
Provide stopsell information to relevant accounts daily

System Database

All information is captured into Salesforce within 24 hours (e.g. leads, contacts, accounts, conversions, deactivation, call information, minutes, rates, campaigns, telesales, tasks, events, meetings)
All information in intsales is kept current
Test rate accuracy on RTEMO1 and account setup in the Wizard system
Account information on AS400 is kept current and rates linked to relevant account

Travel

Assist with quotes and Travel authorisation
Consolidate expense report, log and follow up
Once authorised, book travel arrangements and arrange advance for expenses according to travel checklist
Assist with supporting documentation for trip (e.g. arrange meetings, visas, transport, diary, update Salesforce, packs, marketing material, insurance, update itinerary)

Support Function

Compile team meeting minutes and distribute to team
Read Avis Ref RAC information and check accuracy quarterly
Conduct Salesforce updates.
Assist with rate shopping as requested
Proof read publications for accuracy as requested
Freebie / allocation actioned timeously

Inbound Website

Communicate new account details to Administrator within 24 hours of account opened

3. Stakeholders (internal & external customers, suppliers, shareholders, communities)

Attend all daily huddles and team meetings as scheduled

4. Employees

None

Internal and External Stakeholders
The role requires close engagement and collaboration with key internal and external stakeholders

Internal Stakeholders
Regional Sales Manager, Key Accounts Managers, Finance team, Customer Care team, Operations, IT

External Stakeholders
Suppliers, customers

Academic Qualifications

Essential: