Yes4Youth Programme Lodge Reservations Administrator - Sandton, South Africa - HR Genie

    HR Genie
    HR Genie Sandton, South Africa

    Found in: Job Placements ZA C2 - 2 weeks ago

    HR Genie background
    Description

    KEY OUTPUTS:

    • Qualifying and distribution of all incoming reservation requests for the Lodge Reservations and Bateleur Club Teams
    • Sending lodge daysheets for the consultants, if required for last minute bookings and ensuring the information received by the &Beyond Lodges is correct
    • Assisting with updating GIS for the consultants, if required and ensuring the information is loaded correctly
    • Consistent and clear communication daily with reservations team and suppliers
    • Reconfirmation of consultant files
    • sending reconfirmations and vouchers and ensuring what has been confirmed to the agent or guest matches the final itinerary/confirmation
    • what has been booked in Tourplan matches the confirmation sent to suppliers and matches the supplier invoices
    • Checking Tourplan has been updated with guest information and flight details
    • Checking and updating pick up and drop off details and all services booked correctly
    • Upholding the values of &Beyond ... Care of the people, Care of land and Care of the wildlife

    KNOWLEDGE REQUIRED:

    • Understanding of travel industry
    • Some understanding of a reservations environment is advantageous
    • Computer literate with basic knowledge of Outlook, Word and Excel
    • Knowledge of Tourplan advantageous or any other reservations system

    QUALIFICATIONS REQUIRED:

    • Tourism/Travel-Related Qualification (degree/diploma)

    SKILLS REQUIRED:

    • Communication skills and a good command of the English language both written and oral
    • Time & desk management with a focus on organizational ability
    • Attention to detail
    • Exceptionally customer focused
    • Initiative

    PERSONAL ATTRIBUTES:

    • Good interpersonal skills
    • Sense of urgency
    • Passionate about guest delight
    • Diligence and self-motivation to meet deadlines and keep on top of your job
    • Willingness/ability to share information

    We reserve the right to not make an appointment.

    ***YES4YOUTH CRITIRIA***

    • Must be a South african Citizen
    • Must be African
    • Must be 27 years old or younger before 01 May 2024
    • Must have Matric or a higher qualification
    • Must not have been apart of a Y4Y programme previously