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    Lead Business Service - Johannesburg, South Africa - Standard Bank Group

    Standard Bank Group
    Standard Bank Group Johannesburg, South Africa

    1 week ago

    Default job background
    Full time
    Description

    Job Description

    Proactively drives all lifecycle activities relating to business IT services in the portfolio in consultation with the Product Owner, supported by Feature and Component teams and the Release Train Engineer. Formally defining the service (understanding all applications, systems, vendors etc. that form part of service); setting the service strategy, and planning roadmaps that will cover non-functional requirements and improvement of service.

    Manages stability and availability of service of the business systems, infrastructure and coordinate the IT Change and Release management function and processes.

    Qualifications

    Minimum Qualifications
    Type of Qualification:

  • Bachelor's degree
  • ITIL V3/V4 Foundation, SAFE Agile Certification

    • Field of study

  • Computer Science
  • Change and Release Management

    • Experience Required
    Delivery Enablement

  • At least 8 years' experience, of which 3 to 4 years at management/supervisory level of knowledge of customer service techniques, ICT Environment, ICT Change Management, Release Management, application and exploitation of Information technology.
  • At least 5 years' experience in the implementation of significant infrastructure changes and major software releases required.
  • Design, define and document the Business Services, monitoring and reporting on the required service levels.
  • Develop and execute multi-year service strategy and plans enabling delivery on the value proposition.
  • Manage service stability, availability and restoration.
  • Service partner and business stakeholder management maintaining effective internal and external relationships.
  • Executing on IT Service Management Capability.

    • Additional Information

    Behavioral Competencies:

  • Articulating Information
  • Checking Details
  • Developing Strategies
  • Establishing Rapport
  • Exploring Possibilities
  • Following Procedures

    • Technical Competencies:

  • Financial Management (Financial)
  • Information Security Management
  • IT Risk Management
  • Knowledge of Banking & Financial Service
  • Service Level Management
  • Service Management Processes
  • Vendor Evaluation and Management

    • Rise and grow with a career at Standard Bank Group

    Join a committed group of people who stand behind one common purpose: Africa is our home, we drive her growth. We firmly believe that our people are our greatest competitive advantage. It's only through our people's expertise and dedication that we are able to bring our purpose and strategy to life in service of our clients and society at large. That's why we strive to create a work environment where our people can thrive, where they are able to bring their whole selves to their work and are empowered to pursue their dreams and aspirations.

    Join us as we Transform our Business
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