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Service Desk Analyst
2 days ago
Profile Personnel East London, South AfricaJob Requirements · Supporting 2nd level with information gathering · Categorize Tickets and check for completeness · Identify and diagnose issues and problems · Support problem identification · Advise users on appropriate course of action · Monitor issues from start to resolution ...
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Security Engineer
1 day ago
NTT East London, South Africa Full timeJOB DESCRIPTION NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. · In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented ...
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Security Engineer
3 days ago
NTT DATA East London, South AfricaJob Description · NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. · In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented ...
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Security Engineer
2 days ago
NTT East London, South Africa Full timeNTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. · In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-cla ...
Service Desk Analyst - East London, South Africa - Profile Personnel
Description
Job Requirements
Supporting 2nd level with information gathering
Categorize Tickets and check for completeness
Identify and diagnose issues and problems
Support problem identification
Advise users on appropriate course of action
Monitor issues from start to resolution
Escalate, if needed, unresolved problems to a higher level of support
Provide essential online security advice and support
Tracking of ongoing Tickets
Creation of Knowledge Base Articles
Update users with the progress of their logged incidents
Minimum Requirements
Grade12 (On the job training will be provided)
Good communication skills in German (written and spoken)
Basic English communication skills
Basic knowledge of MS Office and MS Windows
Basic understanding of IT systems (beneficial)
Previous role within a service department will be beneficial but not needed
Ability to work well within a team
Communicate effectively with team members and users
Requires organizational skills to manage their and the teams workload
Please forward CV and ALL supporting documentation to, Caree-. Should you not hear from Profile Personnel within 14 days please consider your application unsuccessful for the vacancy. Please note all applications will automatically be added to our database for future vacancies.
