Hotel Receptionist - Amanzimtoti, South Africa - 5 Star Boutique Hotel

Description

We are seeking a courteous and efficient Hotel Receptionist to join our team and provide outstanding customer service to our guests.

As the first point of contact for visitors, the Hotel Receptionist plays a crucial role in creating a positive first impression and ensuring a smooth check-in/check-out process.

• Greet guests upon arrival, check them in/out, and provide assistance with luggage as needed.
• Process reservations, cancellations, and modifications accurately, using our reservation system.
• Handle guest inquiries and requests promptly and professionally, resolving any issues or concerns to their satisfaction.
• Maintain a neat and organized reception area, including stocking supplies, keeping brochures and promotional materials uptodate, and ensuring cleanliness.
• Coordinate with housekeeping and maintenance staff to ensure that guest rooms are ready for arrivals and respond to any maintenance or cleanliness issues reported by guests.
• Assist with administrative tasks, such as filing, data entry, and preparing reports as needed.
• Convey thorough room checks upon departure.

• Previous experience in a customer service or receptionist role, preferably in a hotel or hospitality setting.
• Excellent communication and interpersonal skills, with a friendly and approachable demeanour.
• Strong organizational abilities and attention to detail, with the ability to multitask in a fastpaced environment.
• Proficiency in computer skills, experience with reservation and property management systems would be advantageous.
• Knowledge of local attractions, restaurants, and transportation options is preferred but not required; willingness to assist guests with recommendations and directions is essential.
• Flexibility to work various shifts, including evenings, weekends, and holidays.

Join our team and be part of a welcoming and guest-focused environment dedicated to providing exceptional service and memorable experiences.