Duty Manager - Hermanus, South Africa - Helderberg Personnel

Helderberg Personnel

Verified Company

Hermanus, South Africa

1 week ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

A distinguished,5-star hotel based in Hermanus has an opportunity for a Duty Manager.

The main purpose of this role is to communicate with all guests at the property and to provide effective leadership through professional management and encouragement of all subordinates.

duty manager|hospitality

Requirements:

Post matric hotel school qualification would be advantageous

years' experience in a 5-star hotel or similar environment

Opera knowledge advantageous
Previous leadership role
Excellent communication skills
High level of English proficiency
Ability to plan, train and develop a team
Must be motivated, enthusiastic, and energetic
Must be a team player, with a positive attitude
Must be willing to work shifts (hospitality)
Must be able to work under pressure
Own transport preferable

Responsibilities:

To manage and oversee the daily operations in the hotel
Maintaining the required operating and service standard
Handling and resolving guest queries and complaints
Guest comment management
A high level of leadership and motivational skills,
Must be trustworthy and able to work with the hotel and guest money
Handle guest inquiries in a professional and effective manner
Ensure knowledge of hotel room categories and layout of the property
Ensure knowledge of different offerings at the property
Assisting in the management of guest accounts
Operate the hotel's

Property Management System:

OPERA

Check guest in upon arrival and check them out upon departure
Operate the switchboard and direct calls,
Restaurant bookings and hotel reservations
Assisting in the daily operations in the Food and Beverage department during meal periods
Liaise effectively between departments