Vhihi Service Consultant - Sandton, South Africa - Discovery Ltd.

Discovery Ltd.

Verified Company

Sandton, South Africa

1 week ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

Business Unit:
Discovery Health
Function:Client Service
Date:16-Jan-2023
Key Purpose

To take inbound calls, assist Africa Health Insurance members with queries and ensure first time resolutions or refer them to the appropriate area for resolution.

Key Outputs
Dealing with multiple telephonic queries from Africa Health Insurance members, brokers, franchises, the public and internal parties
Dealing with all queries through to resolution
Keeping client up to date with their queries
Ensuring excellent quality service to all members
Completing administrative and repetitive tasks
Keeping accurate detailed stats of all queries/correspondence and reporting on it on a weekly basis
Logging of all queries and routing all enquiries to correct departments
Working on Africa Health Insurance systems
Keep up to date with policy and product changes
Assisting with written correspondence where necessary
Driving the values of first time resolution on all interactions
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Competencies
Behavioral Competencies
Presenting and communicating information
Delivering results and meeting customer expectations
Deciding and initiating action
Following instructions and procedures
Adhering to principles and values
Persuading and influencing
Analyzing
Coping with pressure and setbacks
Able to work between shifts allocated

Knowledge

All Africa Health Insurance product and benefit knowledge

Africa Health Insurance Systems
Skills:
Time Management
Verbal and written communication
Qualifications & Experience
Essential
Matric
Basic MS Office Knowledge
Minimum of 6 months customer service experience
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Ability to speak to Portuguese

EMPLOYMENT EQUITY

The Company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.