Retail Manager - Nelspruit, South Africa - The Joblink

The Joblink

Verified Company

Nelspruit, South Africa

4 weeks ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

Contact person for this position:
Rayleen Lentz

Job Overview

The Retail Manager will be responsible for all the operational aspects relating to the shop, as well as to empower and lead the team of employees to reach and exceed business objectives.

Areas of Responsibility (Your duties will include but are not limited to)

Receiving

Ensure stock is received correctly according to blind check receiving method
Oversee receiving area for stock counts, expiry dates and condition of stock.
Refer any differences / discrepancies to Assistant Manager

Cash Handling

Manage and control floats
Oversee cashiers and cash handling protocol
Ensure Cashup documentation is managed procedurally
Petty cash
Perform random audits

Stock Control

Damages to be minimised and stock losses to be less than 0,3% of turnover
Daily stock rotation
Daily stock counts, as per schedule, from Stock Office must be correctly counted and reported.
Short dated stock to be reported daily
Arrange stock take preparations are done and manage process

Security

Open and close shop
Complete daily managers check sheet
Ensure that the alarms, cameras and all security systems are in working order, maintained and tested regularly
Ensure shop locks, roller doors and any other equipment are maintained.
Manage the outsourced security guards to ensure adherence to all Company policies and procedures.
General security awareness and accountability as senior on site

People Management

Plan annual and interim labour requirements according to specific volumes and retail requirements
Ensure all staff and support people are wellversed in local hygiene requirements and explain to them the importance of why and how quality standards are to be assured
Equip staff with the required tests and equipment to assure product standards are upheld
Ensure staff is well versed in the requirements relating to stock rotation and shelf displays.
Identify staff development needs and develop them accordingly
Evaluate staff performance and provide feedback and coaching as required
Customer Satisfaction
Establish and maintain good relationships with customers so that they feel they receive good value at all times
Proactively identify and resolve obstacles to customer service delivery in a timeous manner, implementing contingency plans when required
Ensure that Policies and Procedures are followed, and amended to support an everchanging environment
Ensure that correct processes are followed when dealing with IR issues
Arrange any staff rotation between branches
Management of casual staff

General

Ensure correct freezer temperatures
General Maintenance
General day to day duties and ad hoc projects

Reporting & Finance

Record and report key performance indicators on a weekly and monthly basis
Management Accounts
Budgeting
Attend and actively participate in Monday morning meetings

Teamwork

Support department managers and co employees.
Actively participate as a member of the team
Performing any other task, not specified herein, which from time to time may be assigned by the manager.

Housekeeping and Safety Standards

Ensure optimal management of Group compliance by adhering to acts, regulations, by laws, company systems, policies and procedures
Making continues improvements, maintaining high standards and making sure management information is accurate
Acceptance of overall responsibility and accountability for the prevention of workrelated injury, ill health, environmental protection, effectiveness of the management system, as well as provision of safe and healthy workplace and activities
Ensure the OHS policy and OHS Objectives are established; that the OHS system is compatible with the strategic direction of the organisation; and to ensure achievement thereof via integration into other business processes
Maintain the stability and reputation of the store by complying with legal, policy and procedure requirements. (including, but not limited to health and safety meetings, ensuring timeous H&S training, safety file etc.)
Ensure standards for quality, customer service and health and safety are met.
Resolve health and safety, legal and security issues.
Quality and Food safety Standards are maintained and managed.
Delegate duties in writing to subordinate managers to assist them with executing duties, without derogating accountability
Ensure/ communicate knowledge of the importance of effective OHS management and of conforming to the OHS requirements
Ensure all types of resources needed to establish, implement, maintain and improve the OHS management system are available
Senior executives are to support other relevant management roles to demonstrate their leadership and provide direction in/to areas if appointment or responsibility as part of visible felt leadership
Protect workers / whistle blowers from reprisal when reporting incidents,