Collections Agent - City of Cape Town, Western Cape
1 day ago
Job description
Weaver FinTech Group is a leading digital financial services ecosystem connecting consumers to smarter, more flexible ways to pay, borrow, and protect what matters most. Our brands — Pay Just Now and FinChoice — empower millions of South Africans through innovative Payments, Lending, and Insurance solutions.
We're a data-first organisation built on collaboration, innovation, and purpose: to make digital finance simpler, more inclusive, and more human.
If you're looking for a place where you will have a positive impact on lives, learn more about and contribute to the Fintech industry, and be involved in multiple products, projects, and technologies, then look no further than FinChoice.
Purpose of the role
The ideal candidate for this role will be responsible for telephonically collecting money from customers who have outstanding debt in order to generate cash flows, minimize bad debts, reduce the risk of write-offs and rehabilitate delinquent customers.
Key Performance Areas
Generate revenue
- Collect money on profile 0 – 2+ delinquent accounts days) within 30 days
- Obtain "promise to pay" from customers
- Rehabilitate and educate customers with regards to their payment profile
- Achieve daily collection targets
Efficiency and productivity
- Negotiate payments from customers following the call script, within dialer time and meet departmental KPA targets
- Completion of lost time sheets on a daily basis
- Adhere to company systems, processes, policies and procedures
- Constantly and proactively look for ways to improve efficiencies through performance, communications, procedures and systems
Customer service
- Negotiate with customers in a way that does not tarnish the relationship of the customer
- Ensure that a polite, friendly, efficient and professional service is provided
Quality standards
- Focus on "getting it right first time" in order to ensure that correct and precise information is relayed to customers
- Capture all details of customer liaison and agreements accurately onto the system
Qualifications & Accreditations
- Grade 12 / Matric or Equivalent Qualification
Experience & Skills
- Minimum of 1 year Collections experience within a Contact Centre
- Effective communication skills (verbal and written)
- Must be available to work shifts, weekends and public holidays
- Clear credit and criminal record
- Must be computer literate (Email, Internet, Word and Excel)
- Excellent telephone etiquette
Attributes & Behavior's
- Performance-driven and results-orientated with a relentless drive to succeed
- A strong can-do attitude and an energetic positive approach
- Attention to detail with a thorough approach to work
- Excellent listening and interpersonal communication
- Team player but able to work independently
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