Collections Agent - Cape Town
1 day ago
Job description
Weaver FinTech Group is a leading digital financial services ecosystem connecting consumers to smarter, more flexible ways to pay, borrow, and protect what matters most.
Our brands — Pay Just Now and FinChoice — empower millions of South Africans through innovative Payments, Lending, and Insurance solutions.
We're a data-first organisation built on collaboration, innovation, and purpose: to make digital finance simpler, more inclusive, and more human.
If you're looking for a place where you will have a positive impact on lives, learn more about and contribute to the Fintech industry, and be involved in multiple products, projects, and technologies, then look no further than FinChoice.
The ideal candidate for this role will be responsible for telephonically collecting money from customers who have outstanding debt in order to generate cash flows, minimize bad debts, reduce the risk of write-offs and rehabilitate delinquent customers.
Key Performance AreasGenerate revenue
Collect money on profile 0 – 2+ delinquent accounts days) within 30 days
Obtain "promise to pay" from customers
Rehabilitate and educate customers with regards to their payment profile
Achieve daily collection targets
Efficiency and productivity
Negotiate payments from customers following the call script, within dialer time and meet departmental KPA targets
Completion of lost time sheets on a daily basis
Adhere to company systems, processes, policies and procedures
Constantly and proactively look for ways to improve efficiencies through performance, communications, procedures and systems
Customer service
Negotiate with customers in a way that does not tarnish the relationship of the customer
Ensure that a polite, friendly, efficient and professional service is provided
Quality standards
Focus on "getting it right first time" in order to ensure that correct and precise information is relayed to customers
Capture all details of customer liaison and agreements accurately onto the system
Qualifications & Accreditations
Grade 12 / Matric or Equivalent Qualification
Experience & Skills
Minimum of 1 year Collections experience within a Contact Centre
Effective communication skills (verbal and written)
Must be available to work shifts, weekends and public holidays
Clear credit and criminal record
Must be computer literate (Email, Internet, Word and Excel)
Excellent telephone etiquette
Attributes & Behavior's
Performance-driven and results-orientated with a relentless drive to succeed
A strong can-do attitude and an energetic positive approach
Attention to detail with a thorough approach to work
Excellent listening and interpersonal communication
Team player but able to work independently
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