Jobs

    Operations Manager II - Sandton, South Africa - IOCO

    IOCO
    IOCO Sandton, South Africa

    Found in: Talent ZA 2A C2 - 2 days ago

    iOCO background
    Description

    Discover Excellence at iOCO Infrastructure Services: Elevate Your Career with Impactful Innovations. We are looking for an experienced Operations Manager II to join our team. The successful candidate will play a key role in overseeing and optimizing day-to-day operational activities to ensure efficiency, productivity, and the achievement of organizational objectives. This position requires a seasoned operations professional with strong leadership skills, strategic thinking, and a proven track record of managing complex operational functions.

    What you'll do:

    • Manage service delivery in such a way that SLA and OLA requirements are exceeded and maximize customer satisfaction with the services delivered.
    • Provide input and maintain critical operational processes and systems to support the business strategy.
    • Monitor, manage, and ensure compliance with company policies and procedures, documented processes, and legislation to avoid financial and/or reputational risk to the organization.
    • Demonstrate action taken to optimize resource utilization and/or cost-minimizing steps implemented.
    • Ensure that all time material and billable work are invoiced according to the Client agreement.
    • Conduct performance contracting including Performance and Personal.
    • Development Plan within allocated time frames that will facilitate performance against deliverables.
    • Facilitate the Recruitment process as per Company and/or BU-specific process.
    • Conduct performance reviews and performance appraisals to measure performance and take corrective actions where necessary.
    • Ensure sound leadership and management principles and processes are applied and aligned with the core values and best practices of the organization.
    • Ensure that all HR Policies and Procedures as well as BU-specific procedures are adhered to, e.g. house rules, timekeeping, housekeeping, dress code, etc.
    • Including conducting performance appraisals.
    • Ensure that all forms (teams and own) required for processing are correct and submitted on time - Expense claims/Leave/Standby/all other documentation and provide complete Management reporting in the agreed format, accurately and timely.

    Your Expertise:

    • Function-related experience: 3 years
    • Leading teams: 3 years
    • Other experience: 3 years of senior management experience with strategy orientation

    Qualifications Required:

    • Grade 12
    • ITIL Foundation 4 and ITIL Intermediate
    • Soft Skills
    • Applicable Tertiary Qualification
    • Project Management Certificate
    • MCSE / MCSA

    Other information applicable to the opportunity:

    • Permanent position
    • Location: Johannesburg (Sandton)
    • Work environment: Onsite
    • Travel: Own Vehicle Essential

    Why work for us?

    • At iOCO, we believe anything is possible with modern technology we are continuously pushing the boundaries of innovative solutions across multiple industries using an array of technologies.
    • Our culture of continuous learning will ensure that you will have all the opportunities, tools, and support to hone and grow your craft.
    • By joining IOCO you will have an open invitation, a place where you will be able to connect and learn from your peers by sharing ideas, experiences, practices, and solutions.
    • We encourage diversity and work culture, and Setting U up for Success #SuuS
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