Operations Manager - Nottingham Road, South Africa - The Windmills

The Windmills
The Windmills
Verified Company
Nottingham Road, South Africa

1 week ago

Thabo Mthembu

Posted by:

Thabo Mthembu

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Description
Operations Manager

Location
:
The Windmills, Nottingham Road, Midlands, KZN

Salary Range
:
R 20,000 - R 25,000
Explore a Rewarding Career at The Windmills


The Windmills, a unique combination of a restaurant, artisanal bakery, and convenience store located on Nottingham Road in the scenic Midlands of KZN, is seeking an Operations Manager.

Our establishment is celebrated for its delightful dining experience, exquisite baked goods, and a well-stocked convenience store.

We are looking for an Operations Manager who can oversee these diverse aspects of our business, ensuring top-notch service and driving our continued success.


Key Responsibilities:

  • Oversee daily operations across the restaurant, bakery, and convenience store to ensure excellent service and maximize profitability.
  • Ensure high standards of quality, cleanliness, and guest satisfaction in all business areas.
  • Foster a culture of outstanding customer care, providing a welcoming environment and exceeding guest expectations.
  • Coordinate seamlessly with department heads to ensure smooth operations across the restaurant, bakery, and store.
  • Conduct regular meetings with department heads to address operational concerns, set performance targets, and review customer feedback.
  • Occasionally stand in for the General Manager, attending meetings and representing the business.
  • Implement and regularly review Standard Operating Procedures (SOPs) in all departments.
  • Address daily inquiries, complaints, and challenges encountered across the business.
  • Collaborate with the General Manager for business forecasting and strategic planning.
  • Drive financial opportunities and encourage a proactive sales culture across all areas.
  • Conduct Duty Management shifts, safety inspections, and ensure compliance with Health & Safety standards.
  • Maintain positive employee relations and ensure effective communication within teams.
  • Inspect all areas for service quality, cleanliness, presentation, and staff appearance.
  • Ensure adherence to Health and Safety regulations across all business areas.

Qualifications:

  • Diploma in Hospitality Management or a related field; a degree is advantageous.
  • A minimum of 5 years of managerial experience, preferably in hospitality or related fields.

Skills:


  • Strong commercial acumen, adept at networking, and effective problemsolving.
  • Excellent organizational, multitasking, and leadership capabilities.
  • Proficient in communication, interpersonal relations, and customer service.
  • Knowledgeable in management software specific to hospitality and retail sectors, and Microsoft Office Suite.

Working Hours:

  • Standard hours as per hospitality and retail industry norms.

Application Process:

Additional Information:

  • Further details on benefits, career advancement opportunities, and our organizational culture will be discussed during the interview process.

Job Types:
Full-time, Permanent


Salary:
R20 000,00 - R25 000,00 per month


Education:


  • Diploma (required)

Experience:

- operations management: 5 years (required)

Expected Start Date: 2024/03/15
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