SMI 415664 - Eastern Cape, South Africa - Professional Career Services

Description

Employer Description

A Luxury 4* Boutique Hotel, with 4x F&B outlets located in Gqeberha.

Job Description

Our client seeks a vibrant Banqueting Coordinator with exceptional customer service, sales and event planning skills. The hotel has 2 in-house Restaurants (A la carte and Banqueting) and a Fine Dining Restaurant off site. It also caters for up to 134 pax in conferencing and functions on site.

You will be responsible for:

• Keeps all necessary files and records to ensure that the department is efficiently run.
• Keeps follow-up files and records action, which has to be taken.
• Converts enquiries and provisional bookings into confirmed bookings.
• Enters all bookings into the conference and banqueting diary.
• Communicates regularly with clients by telephone, e-mail and letters.
• Compiles event information sheets in accordance with Company Policy.
• Follows Company SOP
• Adheres to the company credit policy and determines the method of payment for each event.
• Attends regular meetings with departmental managers to explain the detail of conference and banqueting bookings.
• Attends regular meetings with the Hotel Management to determine the success of bookings and the methods of approach.
• Prepares guest accounts in conjunction with the FOM in accordance with the company policies and procedures.
• Performs other duties as are required by the Food & Beverage, or the General Manager.
• Managing Banqueting Team

Qualifications

• Hospitality Management Diploma or relevant certification in management in related field preferred

Skills

The successful candidate must have:

• Own transport is essential
• 2+ years of previous experience as a Banqueting Coordinator or Events Manager or a related role in a similar environment
• Proficient computer skills, including Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel, Opera knowledge)
• Solid customer service skills
• Excellent leadership, team building, and management skills
• Encouragement to team and staff; able to mentor and lead
• Excellent verbal and written communication skills
• In-depth understanding of the industry
• Strict adherence to company policy and procedures, mission statement, and sales goals"
• Be able to work shifts

Benefits

• Plus 10 % commission on Food if over budget