Jobs

    Desktop Support Technician - CapeTown, South Africa - Insphired

    Insphired
    Insphired CapeTown, South Africa

    6 hours ago

    Default job background
    Description

    Responsibilities:

    • Provide remote user support to users in 125 stores located in South Africa and Namibia
    • Offer general assistance with end user computing, including hardware, networking, printing, applications, operating systems, and boardroom equipment
    • Prepare and set up hardware for distribution to users
    • Meet SLAs, quality standards, KPIs, and client contract objectives
    • Deliver excellent verbal communication for remote or telephonic support
    • Manage time and calls effectively to meet contractual goals
    • Utilize Call Management System and tools efficiently for service delivery measurement
    • Ensure timely and high-quality resolution of support calls
    • Escalate issues promptly for timely resolution
    • Maintain frequent and effective communication
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