Senior Service Owner - Johannesburg, South Africa - Tych Business Solutions

Tych Business Solutions
Tych Business Solutions
Verified Company
Johannesburg, South Africa

1 week ago

Thabo Mthembu

Posted by:

Thabo Mthembu

beBee Recruiter
Description

Job ID: 82652
Date Posted: Posted 5 hours ago
Location: Johannesburg
Job Title: SENIOR SERVICE OWNER (1 YEAR) FTC - JOHANNESBURG - GAUTENG


Job Description:


  • The Senior Services Owner is responsible for ensuring the continuous availability and operation of the Network in the company. He/she will work very closely with the client provider to ensure all issues with the network are resolved timeously and that network related projects are delivered on time within budget
  • This employee is an expert in the operations of digital solutions for Networking and they partner closely with the Enterprise Architect to research and identify potential value adding solutions. They also contribute to the specification and planning for other digital solutions in the company environment.
  • The incumbent partners very closely with the leaders and process experts involved in the provision of Network services for the client. They create and maintain a roadmap of all IT projects and initiatives for their IT domain and manage the resourcing, deployment schedules, and interactions with other roleplayers.
  • This employee creates a plan for the continuous and efficient running of the Network and they establish and maintain close relationships with all suppliers and vendors responsible for providing the support and maintenance for specific technology components in the Network domain.
  • The Senior Service Owner owns the operational IT budgets for his or her domain and annually they plan the necessary CAPEX for initiatives and projects and the OPEX to keep the technologies running optimally. They partner with the finance team in the Strategy and Planning group to manage and control billing, PO's and vendor payments.
  • The Senior Services Owner will manage the relationships with vendors by requestions quotations, contributing to the RFP process when necessary, negotiating service level agreements, enforcing SLA and KPI adherence, and escalating instances of breach of the SLA.
More jobs from Tych Business Solutions
See all jobs of Tych Business Solutions