Installations Quality Assurer - Durban, South Africa - Tracker South Africa

Tracker South Africa

Verified Company

Durban, South Africa

1 week ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

Listing reference:
track_001180

Listing status:
Online

Position summary:

Industry:

IT & Internet
Job category:Quality Assurance
Location:Durban
Contract:Permanent
EE position:Yes
Introduction:

Job description:

Perform regular and planned assessment in your area of responsibility
Identifying shortfalls and providing solutions

- interacting with technicians and having technical discussions

Perform regular and planned assessments of fitment centre in your area
Mentoring and educating technicians
Ensure compliancy with regards to installations and OEM bulletin
Ensuring compliancy in customer service ethics
Ensuring bulletins are circulated to Technicians and FC
Maintain strong Quality standards
Ensure compliancy with regards to reporting to admin and Management
Liaise between multiple departments
Motivate techs to perform quality installations
Provide reports and feedback
Implement and evaluate quality procedures
Evaluate and improve technical procedures
Attending to Technical SR's that are quality related and give feedback to the technicians and the managers.
Maintain Trackers recommended recovery rate in your area of responsibility through the installation quality process
Perform test requests
Attending to PIC's
Attending to battery drainage complaints
Assisting with project installations
Assisting with afterhours standby
Liaise with clients to solve technical issues and deliver service excellence
Ensure compliancy with regards to reporting to Management
Assisting with technical queries

Minimum requirements:

Matric with a National Technical Certificate in Automotive Electronics/Motor Mechanic.
Minimum 5 years' experience as an auto electrician or motor mechanic with one year being in a Supervisory role.
Valid driver's license.
Computer literacy will be advantageous (MS Office)
Possess good faultfinding skills and techniques.
Possess the necessary skills to deliver service excellence.
Be prepared to travel.