Customer Support Agent - Cape Town, South Africa - Careerbox / CCI

Careerbox / CCI

Verified Company

Cape Town, South Africa

1 week ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

Customer Support Agent will consult with customers and provide the appropriate solutions and answers to complaints and queries related to reservations, refunds and ticket troubleshooting.

In doing this they keep records of customer interactions while following communicated procedures, guidelines and policies.

Their strong customer service experience will ensure they go the extra mile for their customers to ensure focus on high quality customer care in line with the company ethos of customer service.

Duties & Responsibilities
Good communication at all levels and an excellent command of the required language
Active listening skills
Sound decision making skills
Emotional resilience
Demonstrates problem solving through using available tools and resources to guide decisions
Highly conversational, empathetic and caring
Understanding of customer service principles and practices
Professional and polite with a customer service orientation
Adaptability and resilience
Target driven with high energy levels.
Computer literate with good key board skills
Attention to detail ensuring all legislative and compliance requirements are covered for each call
Maintain high levels of integrity at all times
Good conflict resolution skills
Accountable and able to take ownership of work independently

Desired Experience & Qualification
Grade 11 and/or Grade 12
0-6 Months working experience
Good command of the English language
Display strong Customer Service skills, empathy and patience are key as you would be dealing with different customers
Computer literate with the ability to multitask
Neutral accent

Salary:
From R5,500.00 per month

Ability to commute/relocate: