Hotel Receptionist - Cape Town, South Africa - Pepperclub Hotel

Pepperclub Hotel

Verified Company

Cape Town, South Africa

1 week ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

The Pepperclub Hotel is looking for a Hotel Receptionist who will be responsible for welcoming guests, check guests in and out of the hotel, deal with guest queries, provide prompt and professional guest service to meet guest needs and ensure guest satisfaction.

JOB SPECIFICATIONS:

Preferable Grade 12 or higher qualification
Experience in the hospitality sector, specifically the hotel industry.
Computer literate (MS Office) with Opera experience
Front Office experience
Night Audit experience (advantageous)
Able to work shifts

JOB DESCRIPTION:

Greet guests and patrons as they arrive
Ensure that the checking in procedure runs smoothly
Manage the registration process
Ask for identification and ensure that the provided credentials are accurate
Handle guest checkin and checkout appropriately
Operate hotel switchboard, take calls and provide information and transfer calls
Manage accurate accounting of all rooms
Provide guests with room key and call for porter to assist guest to room or to transport
Answer queries regarding the hotel's services, charges, dining facilities, sports facilities and traveling
Refer guests to appropriate departments to resolve complaints or provide suggestions
Compute bills and take payment
Provide guests with directions around the hotel
Contact housekeeping and maintenance departments when a problem is reported
Explain the appropriate use of keys and ensure that guests are satisfied with the rooms allotted to them
Balance cash at the end of the shift ad generate accounting reports for the benefit of the next shift
Assist the night auditor with certain duties when necessary.