Solution Architect - Cape Town, South Africa - Webhelp

Webhelp

Verified Company

Cape Town, South Africa

1 week ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

IT & Technical support

Location

Cape Town, South Africa
Language
English***
Job Advert:Do you have solutions architect experience, and are you looking for a new opportunity in Cape Town? Webhelp is seeking a flexible, fulltime Solutions Architect, and the role comes with an attractive salary and benefits package.

As a Solutions Architect, you will work closely with the Business Development, existing client Account Management, Commercial, Operations and Solutions Consultancy teams to design innovative multi-channel outsourcing solutions for prospective and current clients.

To give you an idea of how this flexible role would look and feel, here are some of the things you could expect to do:

Assess the current-state of Customer Experience Management and identify how this can be transformed through operational excellence, integrated 'Omni-channel' customer experiences and enhanced customer insight and analytics
Produce formal bids and existing client growth opportunities
Identify all of the components needed to deliver the overall solution
Design a solution that meets the identified client needs in a commercially attractive, differentiated and compelling manner.
Experience with digital solutions and the ability to generate creative solutions to generate compelling, differentiated and commercially attractive solutions in response to identified client needs and requirements
Expertise in the development of core technology infrastructure and platform requirements and solutions
The ability to understand and understand all aspects of the solution influencing cost, price and margin.

You will be rewarded with an excellent salary and benefits package for your inclusive and committed approach.

Join our fun-loving inclusive community of more than 120,000 passionate people who work across 200 locations in over 60 countries delivering exceptional customer experiences for some of the world's leading brands.