Thompsons Holidays - Johannesburg, South Africa - Cullinan Holdings

Description

We are looking for a Senior Ticketing Consultant to join our team in Rosebank, Johannesburg as soon as possible.

The main objective of the Ticketing Consultant role is to:

• Issue tickets on Amadeus and various online airlines;
• Deliver service excellence;
• Positively promote the Company brand;
• Be customer centric.

Requirements

Key Duties and Responsibilities

• Manual fare builds, recalculations as well as auto pricing.

• Re-issue tickets in line with airfare rules and airline requirements.

• Ensure all ticketing documentation is in place before issuing.

• Maintain ticketing processes and procedures to ensure quick, accurate delivery.

• Issue EMDs.

• Adhere to ticketing deadlines.

• Provide after-sales service to Res consultants.

• Manage all support functions related to tickets – online as well as GDS.

• Provide quick, efficient turnaround time at all times: when ticketing, when providing fare information as well as when re- issuing tickets.

• Effectively manage queues.

• Stay abreast of all airline changes and updates.

Skills, Experience, Education

• Minimum 3 years' ticketing experience on an intermediate level.

• Proficient in Amadeus.

• Strong knowledge of International Fares.

• Excellent organisational and communication (verbal and written) skills.

• Attention to detail with a high level of accuracy.

• Ability to excel under pressure.

• A service delivery mindset and a strong client service focus.

• Solution-driven.

• Effective team player.

Benefits

Package & Remuneration:
Attractive package market-related, based on experience.

Group Life (Life Insurance and Disability)

Funeral Cover

Provident Fund