Specialist - Mediation and - Johannesburg, South Africa - MTN Nigeria

MTN Nigeria

Verified Company

Johannesburg, South Africa

1 week ago

Posted by:

Thabo Mthembu

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Governance

Follow all corporate governance procedures in place
Ensure that changes to the current environment are properly documented and tested before promoting into production. Post production changes should be documented and managed.
Support the prioritisation process to drive prioritisation of requirements and initiatives in functional areas to ensure timeous delivery of requirements
Support Revenue Assurance functions to understand issues and resolve any revenue issues or leakage
Create visibility of changes to core systems, data and products by informing the organisation of changes
Support assessment of Portfolio maturity on an annual basis
Influence and implement aspects of data security policies
Support the creation of critical Policies, Processes or Procedure such that Business risk is managed which also ensures that any ISO certifications can be maintained and ensure that they are being utilised in day to day operations

Tactical Planning and Operations

Ensure
t he existence of proof of concept environments to assist with requirements definitions
Ensure delivery of (authorised) projects according to the prioritised project list
Ensure the one performs the necessary analysis, design, modelling and documentation tasks necessary to pass MTN IS governance forums
Ensure that vendors (whether they do development or system configuration) are correctly driven and that inhouse business and resultant functional logic is maintained within MTN through the supply of fully fledged and detailed specifications and ensure that vendors are driven to fulfil these and supply a an end result that meets any IS quality standards
Ensure professional system documentation is up to date at all times
Ensure that any common business rules, metrics and measures set in IS are followed
Provide input into the design of technology solution architectures with a 2 to 5 year horizon. Focus for both converging IT, Telco technologies and future ICT requirements
Engage with other operations to extract potential benefits and efficiencies achieved at a technical implementation and/or process layer
Assist in the evaluation of new technologies and products to determine feasibility and desirability of incorporating their capabilities into the Company's IS systems

Internal Processes Full system co-ownership

Planning and Operational areas need to function as a cohesive unit
Working relationships with Operational area must include:
Discussing status of projects
Discussing new projects on the horizon
Discussing system issues that may or may not require planning analysis
Ensuring that Operations is involved in a project every step of the way, such that they can prepare for ATP work and any rollout activities
Provide Operations the opportunity to provide ideas on system evolution from the perspective of maintaining platforms on a day to day basis
Perform ATPs with Operations and vendors

Common area for capturing and updating of Project Info

Make sure that updates to project information is done in a centralised manner such that the following is always up to date:
Scope Summaries
Project Status
Risks and Issues
Fully unpacked Scope and Taxonomy
Costs
Project Chronology

Delivery of Internal Business as Usual Projects

Continually identify the following in your area
Capacity Upgrades that are required due to Network Traffic
Software Upgrades required to ensure adherence to maintenance agreements
Aspects of a system that have not been performing optimally that require changes to architecture
Hardware that is reaching end of life and requires replacement
These constitute all BAU project work that needs to take place in any given year and need to be executed on time and on budget

Skill Tracking incl Self Learning

Make sure that you demonstrate effort to develop your own skills which helps with your career by
Making sure that you are going on as many courses a year and are reviewing your development with Line Management
Making use of any CBT training that the Company offers
Demonstrate selfmotivation such new skills are gained "on the job" which don't always require course work. This demonstrates selflearning ability
Keep track of:
Courses you have done
Development you believe you need
Skills have been selftaught
Extra studies of professional bodies
Using what you keep track of and also rate yourself and further knowledge you believe you need to gain
This enables Line Management to better guide developmental needs through a more complete perspective of skills and needs

System Ownership

One is allocated a set of systems for which you have the primary responsibility and a set of systems for you have a secondary responsibility
Although a lot of project focus would be on primary systems one is required to do project work on secondary systems to ensure balance and continuity
Any system within the Service Delivery space can be allocated and