Senior Manager - Johannesburg, South Africa - MTN Nigeria

MTN Nigeria
MTN Nigeria
Verified Company
Johannesburg, South Africa

2 weeks ago

Thabo Mthembu

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Thabo Mthembu

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Description

1. Mission/ Core purpose of the Job

2. Context (Global influences, environmental / industry demands, organisational mission etc.)

  • The MTN Group strategy
  • Ambition is based on 10 main pillars, including the Platforms one.
  • Based on that, an increased focus is required on Enterprise ICT services and platforms across all MTN Operating Companies.
  • In order to accelerate on this stream, MTN Group ExCo has decided to establish a Centre of Excellence (CoE) dedicated to those services.
  • This is not far from what is happening in other Telco groups, like Telefonica or Vodafone.
  • The current allocation has been selected among few options and has been approved from the Executive Steerco that is supervising the programme with the participation of Group and SA Exec's.
  • MTN South Africa is establishing a dedicated Technology function to support the MTN Converged ICT services ambitions.
  • Unified Communications is one of the five Technology pillars of the Technology B2B Centre of Excellence.

3.


Key Performance Areas:
Core, essential responsibilities / outputs of the position (KPA's)


Key Deliverables

Strategy Planning

  • Translate the strategic intent of MTN SA into clear deliverables for the Unified Communications and Collaboration portfolio.
  • Provide strategic direction and technical oversight pertaining to the implementation of new tools, technologies, solutions, and methodologies.
  • Manage and provide oversight for the implementation of UCC platforms strategy.
  • Ensure alignment to overarching strategies for execution.

Solutions Delivery

  • Management of the planning department for UCC platforms (BroadWorks, Session Border Controllers, Call Recording, etc).
  • Responsible for UCC governance and formal controls of all UCC platforms.
  • Updating disaster recovery plans for all UCC platforms.
  • Budget, project, strategic and network capacity planning.
  • Liaise with platforms Service Providers and Vendors.
  • Management of Service Level Agreements (SLA).
  • Collaborate with technical product development team to ensure successful product development that uses UCC platforms.
  • Serving as the interface between customer facing entities and the various technical areas for the implementation for new UCC products.
  • Undertake Technical Regulation assessments to take solutions to clients.
  • Develop and continually optimise the endtoend process flow to ultimately ensure customer satisfaction
  • Gather and analyse product and service requirements from multiple customerfacing entities.
  • Develop relevant documents as input to technical teams.
  • Provide feedback to requestor in the form of consolidated highlevel solution documents, costing and timelines.
  • Design and implement workaround solutions and outofthebox thinking to ensure speed to market.
  • Develop bespoke SLAs that meets customer requirements.
  • Develop innovative network solutions with a strong focus on converged products that differentiate MTN in the market.
  • Ensure product integration management by defining an endtoend network architecture to support converged approach.
  • Provide consolidated technologybased innovation, concepts and roadmaps to satisfy business requirements and create new demand.
  • Ensure vendor management of equipment and solution providers.
  • Ensure business plan objectives are met for new UCC solutions.
  • Drive implementation of solutions and inventory.
  • Ensure solutions provide excellent customer experience for end subscribers.
  • Match solution requirements to device capabilities during solution development process.
  • Understand industry trends and adopt them in customer solutions.
  • Provide input into the demand management of network and platform infrastructure for Fixed and Enterprise networks.
  • Ensure the right forecasting and demand management processes to cater for capacity and growth.
  • Ensure the right technological trends are incorporated into infrastructure planning to build a future proof network.
  • Develop and grow long term relationships with key corporate customers, vendors, MTN Business, Wholesale stakeholders as well as the Digital team.
  • Initiate required technology changes to ensure alignment with the strategic direction of the company.
  • Define architectural requirements for converged solutions and required processes.
  • Manage business analysis of customer demand correlated to existing and possible solution deployment.
  • Develop integrated costing models and scenarios for requested solutions.

Profitable Growth**- Convert proposed solutions into sales through high quality solution documentation, presentations, client engagements.

  • Ensure that MTN opco's has infrastructure and platform plan for enterprise and fixed solution development.
  • Provide input into the business cases for all solutions (Service on Demand) in the Enterprise, Wholesale and Fixed technology domain together with commercial units.
  • Build inventory at the right cost structure for MTN Business, Wholesale an
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