Diagnostic Technical Representative Global Grade 10 - Middelburg, South Africa - Barloworld Equipment

Barloworld Equipment
Barloworld Equipment
Verified Company
Middelburg, South Africa

1 week ago

Thabo Mthembu

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Thabo Mthembu

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Description

Key Output

  • Technical expert investigating and reporting on and resolution of product issues in collaboration with Service Engineering, ensuring product health and delivering end user acceptance at lower cost.
  • Ensure improved product health for all products in area of responsibility.
  • Provide support for new product introduction.
  • Present product issues to management
  • Compile informative product issue reports and address to Service Engineering and management.
  • Provide expert technical support for Warranty resolution and 1 hour training sessions.
  • Ensure effective selfmanagement and performance ownership.
  • Ensure resolution of product issues according to Service Letter guidelines

Qualification, Experience and Competencies

  • Grade:12
  • Trade Test or equivalent
  • Minimum 5 years postapprentice/learnership experience
  • Business communication and presentation skills
  • Planning and prioritizing of jobs
  • Computer Literate (MS Office & appropriate SAP proficiency SIS STW Flash net)
  • Demonstrated practical and theoretical training skill, Sound interpersonal relationship skills.
  • Computer Literate (MS Office & SIS ET)
  • Trouble shooting, problem solving and failure analysis skills.
  • Applicable product knowledge, Familiar with the use of Service Technician Workbench
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